Subscription DNA FAQ

Hello - we are not a 24/7 service and we keep normal business hours. If there's any urgent issues, we will respond as quickly as possible. If it's during normal business hours, we will typically address things immediately or get back to you shortly. If the issue is off hours, we do check voicemail and emails throughout the evenings and depending on the urgency will be addressed as soon as we're able, else that following morning. I hope this helps address your question! The best way to reach us directly is at [email protected]