SMS Storetraffic FAQs

Indeed we do! All customers who purchase a STANDARD, RETAIL, or REAL-TIME Plan will receive a personal introductory training session. (more)

PEARL is a smart break-beam type of people counter. It captures any person walking in or out, as long as the sensors for the beams are not obstructed (e.g. a door opening inwards and blocking the signal of the PEARL People Counter).

PEARL will also count every entry or exit as long as only one person walks through the beam at the same moment—the case for most entrances—and as long as the person is at least 54 inches tall (i.e., an adult). With the above-mentioned factors, PEARL’s accuracy can be upwards of 98%; it simply works!

The 3D SCOPE II LC People Counter comes with a 2-year Product Warranty, which includes a 2-year Accuracy Guarantee. 3D SCOPE II LC’s accuracy can reach 99%+. Its typical accuracy score is 98%, while the minimum acceptable is 95%. If you have any doubts about the device’s accuracy, our support team will perform several tests and record an audit or recalibrate the counter remotely. Audit results, with video, are sent to you to confirm the device is working correctly.

Please note that the Accuracy Guarantee does not apply if the device has been moved, is not placed correctly, or if the architecture/design of the entrance changes due to renovations. (more)

Everything you need! PEARL comes with pre-installed AA batteries, mounting brackets with peel-and-stick tape already in place, and a special tool to press the hidden setup button. In other words: PEARL is ready to be installed in just a few minutes—simply download the app and follow the steps. (more)

Our efficient order management process comes with the added benefit of free FedEx, 2-day Priority Shipping.
Typically, you’ll receive your package within 3 to 4 business days from the date you placed your order. (more)