ServiceNow

Service Now is great and fully features IT management platform. Service Now is designed properly and it has a good performance over other tools tested. Service Now has a nice and clean user-interface which I find very intuitive and the platform is self-explanatory. Service Now can be deployed and implemented with ease. Service Now has a flexible notification and approval system.

Service Now is working like a charm without any downtimes. I did not encounter any issue with Service Now but there is room for small improvement like the Portfolio management tool which is not so appealing. I would like to see a deeper and more detailed documentation. Service Now IT management software is lacking a development API.

Service Now is a capable platform which features contextual help and appropriate requests assigning. Navigating through Service Now features is easy and appealing. Service Now has a reliable customer support and the technical team is very responsive and helpful. I would highly recommend businesses and IT specialist to consider Service Now for a free trial to test it and compare its capabilities.

ServiceNow is a very comprehensive suite of business management software to help IT companies streamline several major components into a centralized location in order to organize and maintain costs, demand, vendors, project, and compliance most efficiently. When you have the full spectrum of data visible you can respond to your business resources, costs and demand much simpler and more productively. As part of the management team you have access to a number of ways to align departments with 360 view access by all invested which allows you to manage relationship and demand while understanding your costs better because you can analyze everything at once like your resources and how they are used on projects. In addition, the regulatory compliance which is kept easily as well. The entire system is designed to help you make quicker decisions because it's just plain smart having the complete lifecycle of your entire business and everyone in it on the same page. You are able to lower costs as well with time saved, as well as risk analyzed and opportunity observed through effective management. Demand can be measured both tactically and strategically which is great helping you to project demand for services and products. The vendor tab allows you to effectively rank different vendors according to various aspects and analyze this data in order to select the best for you. You can learn about your spending, measure cost to service usage stack up your return on investment so I like that as well. The actual analytics feature is quite robust with plenty of insight to be garnered from their metrics. Once again these features add up to equal an incredibly streamlined, effective, complete IT solution. It's mobile adaptive and responsive as well so technicians can log in remotely so that's sweet and is something that was not even remotely possible not so long ago. There's also a fairly active community you can learn from when you need a leg up. As well as very useful Wiki filled with great info to help you out. I am quite new still but the largely positive reviews of their customer service helped draw me in to have a closer look which is always good to know. I like that you can create custom apps and connect additional domains within the organization as well.

There is a massive amount of configuration and customization possible to utilize in your account and it is more than likely going to require someone full time just to maintain it. That being said it's a very intuitive system and easy to implement so with such flexibility possible without being overly challenging that tech will probably enjoy him or herself because it's good software and enjoyable to use even though a bit overwhelming in terms of sheer amount of capabilities. I have been researching several IT solutions and this stacks up very well, in fact it's right at the top in my opinion. Though I am relatively new to the industry and admittedly still learning so I just wonder how someone with twenty years of experience would compare ServiceNow with Agiloft. They both have such massively configuration possible and are both top solutions in my opinion.

Overall this I found this solution to be quite intuitive to learn, setup and start using. The functionality is massive and you should count on a relatively nice amount of time in order to fully streamline and optimize systems and workflows across departments. Ensure you have a plan in place and have considered a service catalog and each module in it. Understand how your company performance works now and can be improved prior to full implementation and do your research to learn whether the automation in ServiceNow or another solution will allow your techs to set up and start problem solving quickly as to how to improve from the start rather than making spending time getting up to speed with the massive flexibility in solutions such as this and other similar to it have. I certainly recommend a look at this platform you can watch their demos or try it hands on freely within a couple minutes to see for yourself if it's the best fit.

ServiceNow is a unique cloud based provider that's pretty much all about business and IT management. They're focused on almost everything, and it's pretty difficult for me to understand what exactly they have in offer. I know they're all about saving you and your business time and money, but there's a lot more to it.

I honestly think it takes a very long time to get used to their interface, which makes ServiceNow quite difficult to use. Also, the reports are not that great - I've seen better, to be honest. They do need adjustments in terms of navigation in order to get better for you. It even takes long for an answer to a support request...

ServiceNow is a pretty decent provider. It offers a lot, but it's not that easy to use, nor is it efficient in terms of the price you have to pay to get what you truly need. ServiceNow is an amazing IT management platform, but as far as issue tracking goes, I would not recommend it. Make sure you try the demo!

We use Service Now to monitor complaints to ensure that they get solutions on time. It is the best issue tracking software you can use for your business. It follows ITIL foundation process. It is performance is incredible and it is easy to use. It generates reports and this is the best reason to have it.

I came to realize that the user interface is not friendly; it puts me off because it hangs at times. It is complex and difficult to use. The features are not easily customizable. This makes them difficult to explore. Sometimes I am unable to navigate through some features. The company should make them easy to navigate.

Generally, Service Now is adaptable and you can use it in every business. It deals with issues from programming sections, issues with equipment, and application issues. Item with issues are not assigned to the team to work on them. It is great and the features are powerful as well. I like it. Give it a shot.

ServiceNow is a cloud-based PaaS (Platform as a Service) and SaaS (Software as a Service) that helps the user’s organization to automate the IT operations. It allows the user to click and drag the data for the model management. The Data Cleansing feature of the ServiceNow helps to automate the normalize source data issue of the organization. The software is highly customizable and can be customized to the user’s specific needs. This software is loaded with a friendly interface and the navigation is very easy. It provides detailed information to the user of the tickets dealing with change request or change task. The cost of the software is very reasonable as compared to other software providing similar services.

The major drawback of the software is that it needs a working internet connection for a smooth functioning of the software. The performance of the software suffers due to no connection to the internet. The user has to re-apply the customizations again after each upgrade of the software, which consumes a lot of time of the user. The software lacks the feature of autosave and the user has to save the information manually after each change or entry. The company does not provide a free trial version of the software that can help the user to test the software’s capabilities before spending money on it.

ServiceNow is a powerful and useful tool for tickets or changes management software. The software allows the staff of the organization to visualize their service tickets, change tickets and problem tickets. The service and change tickets are a hinge workload of most of the IT staff, that this software can help them to manage it efficiently. This is complete package software that supervises and manage to assigned projects, change and service tickets.