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ServiceDesk Plus Product info

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 0.00
  • 0 Reviews

RANKINGS & RATINGS

RANK
  • 14.0
    Issue Tracking Software
    13 / 84
  • 14.0
    IT Asset Management Software
    23 / 179
  • 14.0
    IT Management Software
    43 / 280
  • 14.0
    Help Desk Software
    57 / 300
  • 14.0
    Customer Service Software
    92 / 529
  • 14.0
    Project Management Software
    104 / 679
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  • Product Info
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Key Facts

  • Ideal For Small, Mid-Sized Business, & Enterprises
  • Deployments Cloud, Desktop
  • Price Low
  • Free Trial
  • Offers Training
  • Free Version
  • Support

ServiceDesk Plus Alternatives

  • Jitbit HelpDesk
    Edinbourgh, United Kingdom
  • LiveAgent
    Valley Cottage, New York
  • ManageEngine ServiceDesk Plus
    Pleasanton, California
  • SysAid
    Newton, Massachusetts
  • Virtual Contact Center by 8x8
    San Jose, California
Compare ServiceDesk Plus to ...

ServiceDesk Plus Features

  • Check ALM Task Management
  • Check Escalation Tracking
  • Check Issue Management
  • Check Knowledge Base Management
  • Check Recurring Issues Management
  • Check Scheduling Solutions
  • Check Task Assignment
  • Check User Friendly Dashboard
  • Check Asset Monitoring
  • Check Compliance Document Management
  • Check Configuration Tools
  • Check Contract Management System
  • Check Cost Monitoring
  • Check Depreciation Cost Management
  • Check EHS Audit Management
  • Check Facilities Maintenance
  • Check Inventory Procurement
  • Check IT Service Handling
  • Check License Database
  • Check Requisition Database
  • Check Compliance Document Management
  • Check Hardware Capacity Tracking
  • Check Hardware Module
  • Check IT Management
  • Check License Database
  • Check Logs Database
  • Check Patch Management Tools
  • Check Remote Access Capability
  • Check Scheduling Solutions
  • Check Software Module
  • Check User Activity Tracking
  • Check Alerts and Escalation Monitoring
  • Check Automated Routing Tool
  • Check Client Database
  • Check Contract Management System
  • Check Document Control
  • Check EHS Incident Management
  • Check Forums Management
  • Check Integrated Live Chat
  • Check Invoice and Billing Software
  • Check ITIL / ITSM Help Desk
  • Check Knowledge Base Management
  • Check Known Issue Tracker
  • Check Product Database
  • Check Queue Management
  • Check Self Service Help Portal
  • Check Surveys and Feedback Analytics
  • Check Ticket System Management
  • Check Alerts and Escalation Monitoring
  • Check Appointment / Schedule Management
  • Check Automated Customer Alerts
  • Check Automated Routing Tool
  • Check Client Database
  • Check Complaint Tracking
  • Check Contract Management System
  • Check Customer Experience Monitoring
  • Check Customer Support
  • Check Integrated Live Chat
  • Check Issue Ticketing
  • Check Knowledge Base Management
  • Check Known Issue Tracker
  • Check Queue Management
  • Check Self Service Help Portal
  • Check Surveys and Feedback Analytics
  • Check Work Order System
  • Check ALM Task Management
  • Check Budget Control
  • Check Bug Monitoring
  • Check Document Collaboration and Sharing
  • Check File Sharing Utility
  • Check Gantt Chart Integration
  • Check Idea Control
  • Check Issue Management Capability
  • Check Milestone Monitoring
  • Check Percent-Complete Monitoring
  • Check Portfolio Catalog
  • Check Product Requirements Management
  • Check Project Planning Utility
  • Check Resource Manager
  • Check Status Monitoring
  • Check Testing / Quality Assurance
  • Check Time and Expense Monitoring

ServiceDesk Plus Integrations

  • Check Behind The Desk
  • Check ManageEngine Applications Manager
  • Check ManageEngine Endpoint Central
  • Check ManageEngine OpManager
  • Check ManageEngine ADManager Plus

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is a free web based, easy to use help desk software with integrated project Management and asset management. It has an ITIL ready version with incident, problem, change, CMDB and service catalog included. By integrating ticketing, project management, automated asset tracking, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete ITSM processes, improve productivity of your IT Service team and keep your end-users happy.

Other notable features are AD integration to import users, technician availability chart, scheduler, single sign-on, software license management, user satisfaction surveys, templates, multi-site support, automated password reset, customisable workflows, automations and advanced analytics.

With voice-driven iPhone app and android app, access your help desk from anywhere, anytime on the go. ServiceDesk Plus offers flexible integration for desktop management, application management, network monitoring, live chat, API, mobile & PDA and remote control. Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident management, Problem management, Change management, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.

In The News

  • Admanager Plus Now Integrates With Servicedesk Plus
    dabcc.com - April 4, 2017
  • Manageengine Announces New Servicedesk Plus Msp And Support For Android For Work Software
    itnewsafrica.com - April 4, 2017
  • Manageengine Servicedesk Plus Receives Pinkverify Certification For It Change Management Process
    businesswire.com - July 26, 2016
  • Zoho Seeks To Disrupt It Helpdesk Market By Offering Servicedesk For Free
    techcrunch.com - July 26, 2016
  • Manageengine Integrates Servicedesk Plus Software With Zoho Reports
    mspmentor.net - July 26, 2016

Whitepapers & Case Studies

  • Itil Simplified
    Video Link - April 4, 2017
  • Servicedesk Plus Demo
    Video Link - July 26, 2016
  • Servicedesk Plus Overview
    Video Link - July 26, 2016

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