SentiOne FAQs

Yes. After 14 days of trial, the account is automatically blocked. When the trial expires, the system does not charge any additional fees. To keep your online data analysis, extend your account. Log in, choose a paid plan, and fill out the payment form. (more)

Hi, using SentiOne doesn't require additional plugins. (more)

Hi, using SentiOne doesn't require additional plugins. (more)

Nope, there is no need of signing a cooperation agreement. The invoice system lets you pay for the service on a monthly basis. (more)

Trial, Personal and Team plans have access to one monitoring language, set for the account during the account setup. If you wish to change the language or monitor more languages, please contact us directly at [email protected]. (more)

Yes, subscription plan can be changed anytime. You can change it manually in the automatic payment form or use our help at [email protected]. (more)

Hi, we don't share detail documentation online, but feel free to contact our Customer Success Team at [email protected] and they will be happy to help you with any questions. (more)

There are mobile apps available for iOS and Android. (more)

SentiOne monitors the internet contents in 27 languages. (Polish (pl), German (de, de-at, de-ch), Russian (ru), Ukrainian (uk), English (en, en-gb, en-ie), Dutch (nl, nl-be), French (fr, fr-be, fr-ch), Slovene (sl), Bulgarian (bg), Czech (cs), Slovak (sk), Danish (da), Greek (el), Finnish (fi), Hungarian (hu), Swedish (sv), Norwegian (no), Romanian (ro), Latvian (lv), Lithuanian (lt), Serbian (sh, sr), Croatian (hr, sh), Bosnian (bs), Montenegrin (me), Italian (it, it-ch), Spanish (es-es, es,), Portuguese (pt-pt, pt). It is possible to set up queries to analyse mentions from specific markets. We are constantly expanding our coverage for new languages. (more)

SentiOne monitors all kinds of statements, comments, and articles posted publicly all over the internet and private messages for authorised accounts. Our monitoring covers millions of sources: social networks (like Facebook, Instagram, Twitter, Google+, YouTube, Foursquare, and many more), blogs, forums and online portals. (more)

A project within SentiOne system is a set of rules and keywords for your online monitoring.

Here’s an example to illustrate the difference between the project and keyphrase/keyword.

Project name example: Amstel Beer

Examples of unlimited keywords defining the project: "amstel beer", "amstel", "cold amstel” (more)

Depending on the source, SentiOne monitoring is based on crawlers or publicly available APIs. Our proprietary system gathers only publicly available data obtained in legitimate way. (more)

The trial period in SentiOne lasts 14 days. You have the access to the essential features of our app. During the trial period you will receive actionable tips from us to make sure you get the most of your test drive. However, please note, the parameters of a trial account are not identical to any of the paid plans. Within trial account, you have access to:

Real-time monitoring,
3 projects,
1 user,
1 monitoring language,
Unlimited keywords,
Unlimited number of mentions,
3 months of historical data,
Sentiment and gender analysis,
Dashboards,
Online Dashboards,
Alerts,
Tags,
Social accounts integration,
Mobile app.
The functionalities that are not available within the trial period: PDF Reports, Instant Response from the tool, Data exports, Opinion Leaders, Social Reach. If you are interested it testing them - contact us directly.

After the trial ends, the test account is blocked automatically, unless you pick a paid account. You can choose one of the plans here https://sentione.com/pricing. If in doubt, contact us within on-site chat or by [email protected]. We’ll be happy to help you choose the plan that truly suits your needs. (more)

ur sentiment analysis is based on research work by John R. Crawford and Julie D. Henry. They analyzed the Positive and Negative Affect Schedule (PANAS). Based on their research, we have created algorithms that help us determine the emotional attitude of the author to discussed subject.

PANAS - Positive and Negative Affect Schedule

The Positive and Negative Affect is used to study the frequency and intensity of the experience of positive and negative affective states, which constitute one of the basic components of happiness and subjective well-being. Negative people see the world in darker colors. NA and PA scales reflect aspects of the disposition of a subject. High NA points to the subjective anguish and unpleasant obligation, and low NA to lack of experience. In contrast, PA shows when a person experiences a pleasant engagement with the environment. Thus, emotions such as enthusiasm and alertness are indicators of high PA, while lethargy and sadness are characterized by low PA. So in one sentence - when someone uses expressions that indicate negative emotions, it is highly probable that this statement is negative and vice versa.

The PANAS consists of 10 statements that relate to positive emotional states and 10 negative ones. This 20-unit questionnaire was invented by Messrs Watson, Clark and Tellegen in 1988. (more)