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Samanage

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.44
  • 9 Reviews

RANKINGS & RATINGS

RANK
  • 52.2
    Help Desk Software
    12 / 300
  • 51.3
    Customer Service Software
    12 / 529
  • 14.3
    IT Asset Management Software
    21 / 179
  • 14.3
    Knowledge Management Software
    28 / 242
  • 14.3
    Customer Engagement Software
    29 / 260

ABOUT Samanage

Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.

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About the Reviewer

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Stefanos Sakellariou

Other

Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Greece

Review Distribution (194)

  • Excellent (57)
  • Very Good (130)
  • Average (7)
  • Poor (0)
  • Terrible (0)
194Reviews
36Helpful votes
Message
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Stefanos Sakellariou

Other
  • Level 1 Contributor
  • Point 194 reviews
  • Thumb 36 helpful votes
Contact Reviewer

Top class IT support helpdesk!

Reviewed on March 18, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Samanage?

Samanage is very user friendly and easy to navigate IT service management. The workflow engine is really great and the regular updates makes it even better each time. The ticketing system is well-thought and the support services Samanage offers are one of a kind. They respond quickly and effectively to any raised issue.

What would you change about your experience with Samanage?

Just a couple of things, nothing too major. Firstly, the mobile app good do with an improvement. It’s difficult to use some of the features when using it. Secondly it can take you some time to fully grasp and be able to use all that it offers. Thirdly some of the less used features could do with an upgrade as they don’t seem to be “up there” as the most used ones.

Overall Feedback

It is quite cheap for what it offers! An IT service management software for all kinds of businesses. If you get the right people to use it every day then you will see a boost to many of your services. Do not hesitate to ask any question you may have, the support team answers them all. Also, it is free at first so I would suggest to take a look for yourself.

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