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Home Reviews on Samanage SAMANAGE – fantastic tool
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Samanage

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.44
  • 9 Reviews

RANKINGS & RATINGS

RANK
  • 52.2
    Help Desk Software
    12 / 300
  • 51.3
    Customer Service Software
    12 / 529
  • 14.3
    IT Asset Management Software
    21 / 179
  • 14.3
    Knowledge Management Software
    28 / 242
  • 14.3
    Customer Engagement Software
    29 / 260

ABOUT Samanage

Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.

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About the Reviewer

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Eunice Joy T.

Other

Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • CAR - Cordillera Administrative Region, Philippines

Review Distribution (491)

  • Excellent (28)
  • Very Good (428)
  • Average (35)
  • Poor (0)
  • Terrible (0)
491Reviews
471Helpful votes
Message
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Eunice T.

Other
  • Level 1 Contributor
  • Point 491 reviews
  • Thumb 471 helpful votes
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SAMANAGE – fantastic tool

Reviewed on March 25, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Samanage?

The best part about this tool is that users can submit service tickets through either email or the powerful self-service portal. The portal empowers users to search for a solution independently using the system's configurable Knowledge Base; they can also submit a new request and check on the status of a pending issue.

What would you change about your experience with Samanage?

The part that I don’t like with the product is that they don’t have native SSO component or a simple way to integrate with Active Directory for user accounts like Freshdesk does. That's probably the only thing I could wish for in a product. For SSO currently you have to use a 3rd party to handle the integration. Too many steps. They should cut out the middleman and add an application that you can install to a DC and keep the directory in Samanage up to date.

Overall Feedback

This tool is worth the try. That is becaue Samanage is suitable for companies seeking a more advanced, user-friendly help desk solution that makes life easier for both the support team and the end user. Samanage offers comprehensive service desk functionality that helps your business respond quickly and effectively to service requests, resulting in improved support.

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