Samanage

Samanage is a versatile IT solution and time saver the way it combines customer support and inventory management in one. You can greatly speed up the workflow of your team while having an accurate measurement of what's in stock so that's great. The dashboard is quite easy to use and intuitive to learn. I had no problems making my way around the software initially and found myself able to utilize all of the functionality inside your account easily. It is an easy software to set up so you can get your team onboard in an efficient amount of time. There's an single sign on software as a service I've read about which is free and easy to integrate with called OneLogin which is terrific. This single sign on really helps to facilitate trust between enterprise class clients which in return has an impact on your bottom line. I like the ability organize and monitor all of your projects in a central location. With mobile access you can add or resolve incidents on any device you have which is internet connected such as your smartphone so this is awesome and practical. I like that you obtain detailed reports regarding incidents or issues and view the completion or closure rates for example, and set the report defaults you want on your phone or computer. I haven't had to test Samanage customer support yet but it's important to note that there is a lot of really great feedback about them so that's always good to know. The overall feature set is very helpful in day to day business for incident management, having a knowledge base, IT change requests, as a self serve service portal and more. You can leverage a wide variety of way all of which help to streamline your business processes and speed up your team productivity and efficiency which is great. I really like the extensibility of Samanage outside of IT as there are some sweet integrations available including Google Apps and Slack which are a couple of my favorites. As well as Zendesk, Chatter, OneLogin, SalesForce and Okta natively. But you can build apps easily using Zapier and pretty much get anything done though they do have an API available so you integrate any of your own current business systems as well as import files from CSV so all together it's a valuable set of ways to extend your use of Samanage.

The pricing is not available without a custom quote which makes me curious how pricey it is. I appreciate the free trial it's allowed me to know how this software is different from the others in the market but I'll continue my research before I call to inquire further. I've read about issues with the auto-completion but haven't experienced this yet. This would hinder the productivity of workers but don't seeing it being a long term issue the company couldn't resolve. A product road map would be a cool feature to include which would include a comprehensive list of functionality or updates prior to being applied.

This is a very full featured, agile software with a clean, straightforward user interface that is intuitive to learn and is very reliable by almost all accounts. The user community is active and the company listens to feedback while implementing changes and updates in a matter of weeks, while providing great customer support. That's definitely a enough to give Samanage a shot with their free trial at the very least. If you're in IT or maintenance and want to have your inventory and customer support in one single dashboard it's set up very well to help you succeed.