PureCloud Engage

COMMUNITY FEEDBACK SCORE

5.00

1 Reviews

Unverified Vendor

PureCloud Engage

Unverified Vendor

COMMUNITY FEEDBACK SCORE

5.00
1 Reviews

RANKINGS & RATINGS

RANK

-12.3
IVR Software

66 / 72
34.3
Customer Service Software

69 / 516
-12.3
Telephony Software

95 / 112

ABOUT PureCloud Engage

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Most helpful positive review

1 person found the following review helpful

GREAT TOOL FOR EFFICIENT COMMUNICATION

By Michelle Gabudao

on June 23, 2022

So far, using this software is fun and easy. Sharing information with your customer is now easier and more comprehensible for both sides. The price is just right. In fact, .. more

Most helpful critical review

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Michelle Gabudao

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Level1Contributor

Member since Apr 2016
Philippines

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Michelle Gabudao

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Positive Review

GREAT TOOL FOR EFFICIENT COMMUNICATION

Reviewed on June 23, 2022

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This reviewer was offered an incentive for completing this review.

Used FOR: Customer Service Software in 2016

What was the best part about using PureCloud Engage?

Purecloud Engage is designed for contact center to speed up business impact and promote customer-agent smooth communication flow. It helps in delivering consistent outcomes so you will enjoy the benefits while using the software.This software is easy to use, it is just like logging in to your facebook then you can see who are available, and what is their location. It also allows you to share screens with your customer in just few easy clicks.

What would you change about your experience with PureCloud Engage?

I can't say anything bad o this software. It is fun, easy and helps us a lot in communicating effectively with our clients.

Overall Feedback

So far, using this software is fun and easy. Sharing information with your customer is now easier and more comprehensible for both sides. The price is just right. In fact, we are very happy that we avail this software. It really promotes customer-client relationship. The conference calls are just what we need when intertaining more than one client. This is highly recommended.

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