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ProProfs Knowledge Base

COMMUNITY FEEDBACK SCORE
4.79

19 Reviews

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ProProfs Knowledge Base

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.79
  • 19 Reviews

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ABOUT ProProfs Knowledge Base

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.

Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the on-boarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

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Most helpful positive review

6 people found the following review helpful
     

Great for internal team coordination

By David Miller LinkedIn on January 31, 2024
It is a great customer support tool as well as the perfect internal team wiki solution... more

Most helpful critical review

There are no negative reviews on ProProfs Knowledge Base.
  • REVIEWS 19
  • POSITIVE 100% 18 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 100% 1 Reviews
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Positive Review

Best solution for cloud wiki

Reviewed on February 7, 2024

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Organic - Unincentivized.

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Used FOR:   Knowledge Management Software in 2015

What was the best part about using ProProfs Knowledge Base?

The simple fact that it is cloud based and can be used as wiki for internal team coordination is simply amazing!

What would you change about your experience with ProProfs Knowledge Base?

Nothing such as but I wish it had more colors to it making it more lively.....

Overall Feedback

Overall, it exceeds expectations and provides the apt features to coordinate a team and work seamlessly.
LinkedIn
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Positive Review

Great for internal team coordination

Reviewed on January 31, 2024

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Used FOR:   Knowledge Management Software in 2016

What was the best part about using ProProfs Knowledge Base?

The good part about ProProfs Knowledgebase is that it can be used as an FAQ site, internal wiki and even as a library of information. it has multi functional abilities.

What would you change about your experience with ProProfs Knowledge Base?

It lacks vibrant color presence and isn't friendly with slow internet speed, rest being fine.

Overall Feedback

It is a great customer support tool as well as the perfect internal team wiki solution.
LinkedIn
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Neutral Review

ProProfs Knowledge Base is ideal to solve customer complaints

Reviewed on September 24, 2023

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Used FOR:   Knowledge Management Software in 2017

What was the best part about using ProProfs Knowledge Base?

As a business owner, I used to face trouble in resolving customer complaints on time. With this software, I could create a platform that allowed customers to answer their queries by themselves, simply by browsing. There is significant reduction in tickets now.

What would you change about your experience with ProProfs Knowledge Base?

I found it suitable for my business needs and my experience was good with the product.

Overall Feedback

A thumbs up from my side. It’s a boon for businesses struggling with customer complaints.
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Positive Review

Easy, Affordable, & Effective

Reviewed on August 25, 2023

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Used FOR:   Knowledge Management Software in 2022

What was the best part about using ProProfs Knowledge Base?

ProProfs Knowledge Base is a user-friendly tool so both technical and non-technical people can use it. For small businesses, the tool is a must have as it offers great value for money, which most of the competitors fail to provide.

What would you change about your experience with ProProfs Knowledge Base?

Absolutely nothing. I had an amazing time working with this software. The user onboarding was quite smooth and quick.

Overall Feedback

ProProfs Knowledge Base is an asset for our internal teams. The tool has helped us speed-up employee onboarding and training with an internal knowledge base that is packed with structured articles. We now have a self-learning work culture where employees can access company and job-related information anytime they need.
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Positive Review

Highly insightful reports

Reviewed on August 2, 2023

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Used FOR:   Knowledge Management Software in 2021

What was the best part about using ProProfs Knowledge Base?

ProProfs Knowledge Base comes with an excellent reporting system. The AI-powered reports offer meaningful insights into the usage and article performance. It also helped us find gaps in our content.

What would you change about your experience with ProProfs Knowledge Base?

I wouldn’t change a thing but I really wish the software offered more third-party integrations.

Overall Feedback

This tool offers a robust reporting system that helped us find gaps in our content. The insights gave us a clear understanding of which articles were adding value to our customers, and which weren’t. This helped us in modifying the knowledge base as per our customers’ changing needs.
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Positive Review

Ideal tool for reducing customer tickets

Reviewed on April 22, 2023

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Used FOR:   Knowledge Management Software in 2019

What was the best part about using ProProfs Knowledge Base?

The tool helped us create a knowledge base for our customers, which they now use to solve queries on their own. The benefits of this has been many. Our customer reps now don’t get repeated queries and they can concentrate on more serious issues. Also, most of our clients are now happy as they are able to address all trivial issues on their own.

What would you change about your experience with ProProfs Knowledge Base?

I came across some technical issues while using the software. If they are corrected the software will work even better.

Overall Feedback

I had a good experience with the software. It’s got good features and smooth functionality. I will give it a thumbs-up.
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Positive Review

A wonderful tool for creating FAQs

Reviewed on April 21, 2023

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What was the best part about working with ProProfs Knowledge Base?

The tool’s customizations, ready-to-use FAQ templates, and user management - these are my favorite features of ProProfs Knowledge Base. Earlier, we thought it would be a simple text editing tool, but once we started using it, we realized the immense potential it has.

What would you change about your experience with ProProfs Knowledge Base?

My experience has been great, to be honest. I don’t have any specific complaints. However, I also feel that there is room for improvement and the tool can have better features and integrations.

Overall Feedback

I am happy with the way ProProfs Knowledge Base has worked for us. We have a dedicated FAQ page for our customers that’s fully branded and quite engaging with the whole lot of images and videos we have added.
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Positive Review

Perfect for improving employee productivity

Reviewed on March 13, 2023

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What was the best part about working with ProProfs Knowledge Base?

For a business, one of the most important things is to maintain employee productivity so that they can churn out quality deliverables on time. ProProfs Knowledge Base software helped us achieve this easily. We could create an internal knowledge base with this software, that can be accessed by our workforce spread across the globe, anytime they want and from any device - mobiles, laptops, and tablets. So basically the time that was lost before while gathering information is now saved, and they are able to concentrate better on work.

What would you change about your experience with ProProfs Knowledge Base?

I had a good experience with the software, but, yes, there is always a scope for improvement. More advanced features will make the software even better.

Overall Feedback

It is a powerful software with some amazing features and settings. Good for those who are looking to create online manuals, guides, FAQs and more.
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Positive Review

Beautiful templates & awesome customization options

Reviewed on November 28, 2022

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Used FOR:   Knowledge Management Software in 2019

What was the best part about using ProProfs Knowledge Base?

It offers such beautifully-designed templates. Creating a knowledge base for our customers was literally a no-brainer, thanks to templates. Besides, we were amazed by its customization options. We have used a knowledge base tool before but didn’t come across something that allowed this level of customization.

What would you change about your experience with ProProfs Knowledge Base?

We were a little apprehensive about using it at first. But after the trial version, we were fully convinced that this is the right tool for us. No complaints, no issues. The tool deserves a thumbs-up.

Overall Feedback

A helpful, versatile, user-friendly tool for creating a well-structured knowledge base. Loved how it made the entire process of content creation so seamless and easy-breezy for the team.
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Positive Review

Beautiful help center Templates

Reviewed on October 28, 2022

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Used FOR:   Knowledge Management Software in 2021

What was the best part about using ProProfs Knowledge Base?

ProProfs Knowledge Base has a beautiful range of templates. We used one of those for our IT documentation and our work got so much easier. We got a ready-made structure with a table of contents and predefined categories. So, we didn’t have to work on that part. Setting up the documentation is not a tedious task, as we had assumed.

What would you change about your experience with ProProfs Knowledge Base?

We don’t have any complaints with the experience we got. In fact, using ProProfs Knowledge Base helped us solve so many problems that our IT team was facing for a long time.

Overall Feedback

Compared to the tools we had used before, ProProfs Knowledge Base is far better. We used it to put together an IT document for our employees and it worked so well that our IT tickets have finally started reducing. Our employees are more comfortable with solving IT issues on their own, which leaves our IT team with the time and energy to manage only complex problems. In a nutshell, we are happy to bring this tool to our business.
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