Search for a Category or Company
CrowdReviews.com Unverified

ProProfs Chat

COMMUNITY FEEDBACK SCORE
4.92

25 Reviews

Home Reviews on ProProfs Chat
CrowdReviews.com Unverified

ProProfs Chat

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.92
  • 25 Reviews

RANKINGS & RATINGS

RANK

ABOUT ProProfs Chat

ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. Considered as one of the easiest and quickest ways to engage with website visitors, ProProfs Chat lets a business monitor the visitor activity - see what they are browsing, answer their questions in real-time, resolve their problems and much more. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Work for ProProfs Chat? Manage Profile

Most helpful positive review

4 people found the following review helpful
     

Real-time Communication Made Simple

By John Kiok LinkedIn on September 1, 2023
Overall, the product is great and so is the pricing. Frankly, we didn’t think that we’ll be able to find a product with so many features at such .. more

Most helpful critical review

There are no negative reviews on ProProfs Chat.
  • REVIEWS 25
  • POSITIVE 100% 25 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 0% 0 Reviews
WRITE YOUR REVIEW
RECORD YOUR REVIEW

Positive Review

Offers Amazing Integrations

Reviewed on February 28, 2024

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2021

What was the best part about using ProProfs Chat?

The best part about ProProfs is that it offers multiple integration options. That means we get to integrate our tools with this chat software and capture data needed for improving our marketing and sales strategies.

What would you change about your experience with ProProfs Chat?

We’d like to see more integrations for social media platforms. This way we can capture more support requests from different platforms and engage more with the target audience.

Overall Feedback

Overall, great support platform that helps you improve your reach and brings together your favorite platforms together.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Perfect Customer Support Tool

Reviewed on February 16, 2024

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2020

What was the best part about using ProProfs Chat?

It’s fast, really easy to use, and makes it possible for us to offer instant support to our customers in real-time.

What would you change about your experience with ProProfs Chat?

We’d like to keep it as is. Frankly speaking, our customer support needs have been minimalistic since we started using it and we’re really happy with how the tool is.

Overall Feedback

It’s a good tool that can be used by any business on its website. Would highly recommend it to all those looking for all-purpose support tools.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Makes Self-Help Possible 24x7

Reviewed on January 5, 2024

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down

What was the best part about working with ProProfs Chat?

Their live chat integrates with our knowledge base system easily. This has allowed us to show answers to frequently asked questions.

What would you change about your experience with ProProfs Chat?

We don’t have much to complain, to be honest. Their services are pretty awesome and they are always on standby in case we have any issues while using their product.

Overall Feedback

We would recommend it to all who wish to improve their support services even in the absence of their chat agents. It’s a must-try.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Makes Chat Escalations Simpler

Reviewed on January 4, 2024

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down

What was the best part about working with ProProfs Chat?

We’ve been able to escalate many critical chats in real time that has helped us resolve chats faster and keep our customers happy.

What would you change about your experience with ProProfs Chat?

Our team only has one suggestion - please add more chat widget templates to make customization simpler.

Overall Feedback

Great live chat software indeed. It has helped us improve our response and resolution time. We would highly recommend this tool to those looking for a live chat with the same experience.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

There’s been a visible improvement in our lead generation performance!

Reviewed on November 4, 2023

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2022

What was the best part about using ProProfs Chat?

I love using the tool because it makes it super easy to engage with customers in real time. It lets us instantly capture customers' attention and direct them to the right team member. So, the tool will dive into a visitor’s history or keywords and route them to the most appropriate agent, enabling a smooth support experience.

What would you change about your experience with ProProfs Chat?

While the tool already boasts an impressive library of templates, I would like to see more templates added to the platform.

Overall Feedback

We have been using ProProfs for around a year now. Using the tool, we have boosted our lead generation capabilities. We now offer personalized support to our customers, which has helped us get more customers on board.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Real-time Communication Made Simple

Reviewed on September 1, 2023

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2018

What was the best part about using ProProfs Chat?

For my organization it’s got to be the real-time communication with incoming website visitors and reverting to their queries instantly.

What would you change about your experience with ProProfs Chat?

For now, we’d love to see more chat window customization options. More customization options make the chat window more accessible for our operators.

Overall Feedback

Overall, the product is great and so is the pricing. Frankly, we didn’t think that we’ll be able to find a product with so many features at such affordable rates. So I’d recommend this product to all start-ups and even enterprises as it has many features to offer and makes everyone’s job easy.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Awesome tool for remote support

Reviewed on December 10, 2022

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2020

What was the best part about using ProProfs Chat?

That it is perfect for remote teams too. Like we can interact with another operator while sitting at home and communicate with the customer at the same time. The operator-to-operator chat window feature makes it so easy to collaborate over a returning customer and offer support seamlessly.

What would you change about your experience with ProProfs Chat?

I’d say nothing. That’s because our team went into remote due to COVID and we thought that collaboration would be a challenge. But ProProfs definitely helped us resolve that hurdle.

Overall Feedback

Great tool and highly recommended for teams who’d like to reduce time on collaboration and offer instant support experience to website visitors hassle-free.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Easy-to-build chatbots.

Reviewed on November 23, 2022

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2021

What was the best part about using ProProfs Chat?

Its AI-powered chatbot is excellent for improving website engagement without hiring more agents. The chatbot uses relevant canned responses and intelligent routing to manage our visitors effectively.

What would you change about your experience with ProProfs Chat?

ProProfs offers Zendesk and Salesforce integration only in the Business plan. It would be great to have it in the Premium plan as well.

Overall Feedback

The tool’s chatbot helps automate customer support round the clock. We could create one from scratch, and we needed no coding skills for that! Also, we customized the bot to match our brand identity.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

All my favorite integrations in one place

Reviewed on November 1, 2022

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2019

What was the best part about using ProProfs Chat?

That I got access to all the integrations we have accounts for. Best part they had integration with Microsoft Dynamics and WordPress. I use them both so I was happy that ProProfs Chat was compatible with them both.

What would you change about your experience with ProProfs Chat?

I wish they had a chatbot. It would really simplify work for my operators. They would then solely focus on more pressing issues.

Overall Feedback

I think at the price it is being offered ProProfs Chat is a great catch. We’ve really improved our service that brings in more customers to us for queries now. Would recommend it to all.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Positive Review

Great Reports to Track Performance

Reviewed on October 28, 2022

Valid Validated Review   |  
Review Source Alert

Organic - Unincentivized.

Down
Used FOR:   Live Chat Software in 2020

What was the best part about using ProProfs Chat?

I’m really impressed with the detailed reports they offer. We can track our support service performance and that of individual operators in one go.

What would you change about your experience with ProProfs Chat?

There’s not much to change. If anything, their tool has helped us identify loopholes and knowledge gaps faster. Now we know what all aspects need to be taken into account when training our operators.

Overall Feedback

I’m really glad we switched to this software in August. It has helped us know who are star performers are and who need further training to reach that level. Would recommend this product to all who wish to improve their services for changing customer expectations.
LinkedIn
  • Was this review helpful to you?
  • Yes
  • No

Have a comment, question, or want to share something with us?

Report a Concern
Support Helpdesk
800-874-2458
Priority Business Support
priority@crowdreviews.com
About
FAQs
Resources
Coverage Areas
STAY IN TOUCH

Subscribe to our newsletter.

©2026 CROWDREVIEWS.COM, LLC. All Rights Reserved.

PRIVACY POLICY TERMS OF USE