PRISM G2 FAQs

ARES may issue Enhancements to the Software. Such Enhancements are provided at no charge to customers who are under a current Maintenance and Support Agreement and may include new version releases, updates, and patches of the Software, containing error corrections and/or updates.
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PRISM G2 support is provided in-house. Our friendly PRISM G2 support team can be contacted directly at [email protected]. (more)

The optimal Network configuration is a LAN with a 1000 Mbps connection speed from the database and application to the Workstations. On a global network, if the latency is high, some sort of Remote Access such as Citrix or Microsoft Application Virtualization is recommended.
PRISM G2 performs optimally in a LAN configuration with 1000 Mbps or faster connection speed from the application Workstation to the database server. At a minimum, the connection must be Half a T1 which provides connection speeds of at least 768 Kbps. (more)

PRISM G2 can be run on different Microsoft Windows operating systems listed below:

- Windows 7
- Windows 8
- Windows 10
- Windows Server 2008
- Windows Server 2008 R2
- Windows Server 2012
- Windows Server 2012 R2
- Windows Server 2016

*Note that it is highly recommended that the operating system be up‐to‐date with Windows updates and security patches. Security patches to .NET Framework are distributed by Microsoft through Windows Update.
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There are instances where ARES Project Management has designed and developed custom reports and programming at the request of a client. Additional charges for this programming may apply.
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