Pixopa

Pixopa is a extremely feature rich out of the box and well laid out for the average user. The vast majority of customers have no issues using the tools and creating a design within Pixopa upon their first experience with the software. Keeping it simple for the average user while offering a great deal of functionality is important and Pixopa does a pretty good job of that. The price point. You’re getting a lot of functionality, features and support for the cost. As Pixopa continues to grown from version to version the functionality and features grow as well becoming more intuitive and more stable. The most recent update offered a some great advances for mobile devices. We’ve been through a few major updates so far and each one has helped with customer satisfaction and increasing our conversion rate. Admittedly though there are some more advanced features that aren’t quite there yet which need some more time to be developed and tested, we simple disabled those for the time being. Things such as blurring text, opacity and text warp, not core features like adding text, etc.. Amit and his team are very helpful, patient and willing to work hard to achieve the goals of their customers. We’ve been working with them for years on several different platforms and projects. They took a vested interest in our projects and work with us as a team rather than the “turn and burn” mentality that a lot of development companies.

Integration and getting the system stable does take some time. The review here from Anthony is very accurate. Integrating with each theme and Magneto version is different and will require time, patience and thorough testing before you can launch.

Bottom line is that for the price you’re getting software that works well and growing with good support. Our only complaint would be sometimes it does take a day or two for a response to something but other times we will get a response within minutes. With a more consistently quick response time and if they stay on the same trajectory with producing updates through user feedback Pixopa will truly be the leader in the web to print space.

Brilliant Customer Service, Great Functional website, HTML based online design tool which works on smart phones and tablets

Honestly in 1.5 years I would say "partnership" I haven't had any bad experience and I will highly recommend them.

I have started working with Pixopa, Oct 2015 when I decided to create my new website BannerStandNextDay, based on previous experience I new with growing smart phone and tablet user I was in a need of an eCommerce Website for my large format products which offers online design tool in HTML base, I started shopping around, google search, attending in print shows and final I found Pixopa, first I was kind of hesitating since they were Indian base and I was worry about time deference and customer service, but finally I decided to give them a shut and I signed for there services, since then I have been using them, I haven't had any negative experience with them in past 1.5 year and I am growing my online business everyday using Pixopa. Thanks you very much for being there.

They did what they said. It sounds like a simple enough thing but as we had found out the hard way from working with other developers its not always so simple. We were very clear from the onset what we were looking to achieve and how we envisioned our site functioning. Amit and his team not only helped us achieve our goals they surpassed them and were really helpful through the entire process. Amit and his team really care about their work and it shows in the quality they turn out. Our design team would submit PSD's to code from and the work came back nearly spot on the first time and when I say nearly you have no idea how critical we can be. I've never had work turned in that needed so little correction it really helped to keep things moving and on schedule. The support we have received has been fantastic, emails are always answered in a very timely manner but more importantly than fast they get answered completely which is a HUGE timesaver in the long run. Their design tool is very complete and offers a fantastic array of options and their quick edit tool makes it easy to adjust design templates with out going into the full tool.

The worst part of this whole situation is that I didn't find out about them sooner, it would have saved me a lot of time and money. I really honestly have nothing bad to say, they answer their emails, the work is great quality and they translate your ideas accurately if they do help you with coding your site. Does this whole process take time? Yes, but when you look at the amount of work required I think their production times are great and they were always on schedule to what was planned.

When you decide to get involved with a web to print solution your deciding on a partnership you are going to be tied. These guys are great partners. We have dealt with several other web to print software companies in the past, going forward we now know who we can trust, and so should you, Pixopa has been a great solution for us.

Amit Shinde has been helpful in answering our questions and addressing many of the concerns and issues we had. Pixopa was able to get the plugin integrated and functional in our site within 1-2 weeks. However, a Magento plugin of this complexity is bound to introduce some bugs when integrated with our site (especially since our site is already pretty customized with other extensions/modules, class rewrites and so on). Sure enough, that's what happened...the vast majority (months) of the integration development process was spent fixing bugs, adding optimizations, adding a few customizations and tweaking. I think a lot of the fixes and optimizations that were made during our integration can be applied to Pixopa's other customers. I'd also like to mention that the tool really does produce WYSIWYG PDF output nearly 100% of the time, especially if it's configured to produce vector PDFs. However, if you're really particular about accuracy, I recommend that you restrict image uploads to image formats only (JPG, PNG, etc.)...don't allow your users to upload PDFs, because the design tool will rasterize them into an image (which may cause color shifts) before displaying on the canvas. Also, when designing templates, if you're going to use an image for a background, Pixopa recommends that the image be a high-resolution JPG. Pixopa's plugin does support MageWorx's "Advanced Product Options" extension, which is nice. Just note that the plugin scans the names of the product options for keywords such as "size" and executes additional behavior if a product option has that keyword. Pixopa's Magento plugin is very feature-rich (some folks felt it was a tad TOO feature-rich) and for the most part quite intuitive. That was a huge reason why we opted to go with it instead of another company's HTML5 designer solution.

1) The support does need improvement when it comes to response speed, especially considering they advertise themselves as enterprise-friendly. Sometimes, we do get quick responses either same-day or within two business days. But other times it has taken a week or longer in order to get an email response to a question or an acknowledgement that they're looking into an issue. A few times we had to remind them of an issue/question. That has once or twice led to the integration development stalling briefly. I suspect these support issues are a result of them being a small and fairly young company that's simultaneously managing multiple accounts. If they can become more consistent in responding within a couple of business days, that would be good. Keep in mind that I'm specifically talking about responses...not how long it takes to actually fix an issue or implement something. As an experienced IT professional myself...I'm well aware that fixing/implementing things can take time especially if you want to do it right and test thoroughly. 2) The Text option in the design canvas tool does not support automatic text reflow and wrap, like you'd see in applications like Microsoft Publisher, Google Slides and many more. The way the Text feature works now is fine for things like headlines on a flyer or t-shirt, but it can be annoying for longer blocks of text such as a short paragraph on the back of a postcard. End users can learn how to work around that with a bit of practice (and if needed, guidance), but it may be a bit frustrating for users new to the design tool. I suspect Pixopa's Text option works this way because of a limitation in SVG 1.1 (it doesn't support reflow). We've let them know about this awhile back and have pointed them to some possible technical workarounds that they can look into. 3) Despite them advertising themselves as an "Enterprise Web-to-Print Solutions" company, their Magento plugin is currently best suited for Magento Community Edition, not Magento Enterprise Edition. The vast majority of the plugin (including the design canvas tool itself) does work fine with Magento EE, but one thing that currently doesn't work well with EE is Pixopa's automatic URL rewriting for template designs. This is an issue they are aware of. Fortunately, Magento allows you to manually create URL redirects...so for now, if you're using Enterprise Edition need SEO-friendly links for your design templates, you may need to create those links manually.

Note that we just integrated the online HTML5 product designer tool itself, not the whole storefront deal (because we already had a storefront). At the time of this writing, our site's using Magento 1.14 Enterprise Edition. Also, we worked pretty much exclusively with Amit Shinde. My overall opinion is that Pixopa currently has a lot of potential...and with some more polish in the software and the client support it could be something truly great. After extensive testing, fixes and tweaks, our integration is already quite good and works pretty well. But Pixopa's software has room for further improvement in usability and performance. Keep in mind that their software is still pretty young and has undergone multiple iterations based on feedback from their clients and their own roadmap. That's normal in software development. It's also nice that it's mobile friendly and has a different interface for smartphones. That said, I think that design tools like this are easier to use on tablets than on phones. I do think that Pixopa could do more to describe some of the settings in Core Settings and Online Designer Settings. Some settings are self-explanatory and don't need clarification, but for others, we had to contact them and have them explain what the setting is. Basically, what I'm saying is that they need better documentation. Lastly, the settings allow for a great deal of toggling things on/off...e.g. turn the "Path" tool off, disallow blur, etc. But they could do more. For example, currently there's no way to hide specific things within the QR Code interface. Note that as of early August 2016, the HTML5 design tool is very buggy in Microsoft Edge. This is not Pixopa's fault...it's Microsoft's. Edge has significant bugs with SVG and MS has not fixed them yet despite multiple complaints. I've also confirmed that with the Windows 10 Anniversary Update that was released on August 2nd...the SVG issues with Edge are still there. Fortunately, Pixopa's software works well in Chrome, Firefox, Safari and Internet Explorer 11. In conclusion, I think integrations like these are more likely to turn out well if the client has a competent team of developers on their end to test thoroughly and collaborate with Pixopa. Do not expect things to work perfectly out of the box after ~2 weeks of the initial integration, especially if your site has multiple customizations at the code level. Plan for at least a few months of development and especially testing before your integration is truly ready for production.