Pawtracker

concept is good...tracking pets....so they are not lost from home ...peace of mind when your pet goes outside

no phone number no customer service...they do not reply to emails!!!!!! How can you operate a business without a phone number???

terrible company to deal with ..will go with another...unreliable do not reply to emails ..at first they did ..but then not a one!!!

There was absolutely no best part or even good part about using this terrible device and dealing with this horrible company.

Everything. The unit didn't work, and customer service was unresponsive. When we requested a refund, both due to the technology and the poor customer service, there was no attempt to remedy. It just took them 2 weeks to acknowledge that they received the returned unit and to finally issue the refund.

Poor product, poor customer service, and they don't even seem to care about all of that. Don't buy it!

The blinking lights, while using up all the battery makes your dog look like a cool raver dog

I would like the device to do what it says more than 10% of the time and for customer service to be better.

I was told it would ship in 2 weeks it took six and that was with two emails threatening to cancel the order if they didn't ship soon. When it came and didn't work I was told it was the service provider issues. Two days later it still didn't work, I had done everything stated on the website. I clearly stated this to the customer service but they still told me to do the same things. So I did, each thing 10 times none of them worked. Every time it loses service you have to restart the boot process making it worthless for tracking an escape animal. It had about a 10% rate of success once doing the reboot. At which point I asked to return this obviously pointless device. They are refusing to pay for shipping on the return of something that is their fault. If it had been advertised as only working 10% of the time then perhaps it is my fault and I'd pay return shipping, however anyone who thinks this is going to help them find their pet, do not purchase. Try a different device.

nothing, absolutely nothing nothing nothing nothing at all no nothing anythign at all, horrible place

Spent my money elsewhere, the company is horrible in every aspect. Product, service, support. And now I'm out over 200$, and they kept my unit I returned

Check their reviews, facebook, amazon, better business bureau. I returned mine, they never refunded,and kept charging me for a monthly service charge.

The best part of using the PawTracker is writing a negative review on this platform.

A full refund would be an appropriate response from the company for this Pawtracker that I paid $100 for.

Tracking device is not accurate; I cannot log in using "ReachFar" or the new app on my iPhone "PawTracker". Terrible customer service. I find it hard to believe the customer service is based in the U.S.A. Don't waste your money on a PawTracker.