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OwnerRez

COMMUNITY FEEDBACK SCORE
5.00

25 Reviews

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OwnerRez

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 5.00
  • 25 Reviews

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ABOUT OwnerRez

OwnerRez is a comprehensive booking management engine, built by people who have vacation rentals of their own. It integrates with channels like Vrbo, AirBnb, and Booking.com to seamlessly synchronize availability, rates, rules and listing content while taking online bookings, managing inquiries, and communicating with guests. OwnerRez provides modern fast websites, guest checkout with e-sign renter agreements and can process payments directly, including auto-scheduled future payments. All emails sent to the guest are templatable, and you can schedule your own emails to go out automatically. OwnerRez also provides travel insurance and damage protection insurance, as well as integration with QuickBooks, property management/owner statements, and other power features. Manage many properties, automate your communication and get detailed statistics and reports without needing to hire a staff.

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Most helpful positive review

1 person found the following review helpful
     

OwnerRez great software, very helpful

By Eric Smith LinkedIn on June 6, 2022
I've used other VR softwares and this is the best one yet hands down. Great team, fast, always improving... more

Most helpful critical review

There are no negative reviews on OwnerRez.
  • REVIEWS 25
  • POSITIVE 100% 25 Reviews
  • NEGATIVE 0% 0 Reviews
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Positive Review

Making Managing VRs Easier

Reviewed on March 3, 2024

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Used FOR:   Vacation Rental Software in 2016

What was the best part about using OwnerRez?

Ease of use, customer service, good value. Their response time is usually within a few hours, at most the next morning.

What would you change about your experience with OwnerRez?

I have not found any down side. They are constantly improving their functionality and that makes me a big fan.

Overall Feedback

Owner reservations provides an easy way to manage all channels in one place. I no longer spend hours trying to track reservations, payments, communications etc. The feature to notify 3rd parties (caretaker/cleaner) is a timesaver, along with the different calendar views, auto generated emails to guests and so much more. A great value and they provide amazing customer service.
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Positive Review

Best purchase since we set up our website

Reviewed on January 27, 2024

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Used FOR:   Vacation Rental Software in 2017

What was the best part about using OwnerRez?

Ease of setup, flawless customer support, intuitive screens and process. it's clear that the developer is in the business and understands it completely. Beautiful!

What would you change about your experience with OwnerRez?

Can't think of anything to change- every time I have a question, Customer Support tells me where to find the answer.

Overall Feedback

I'm a sole proprietor, and inherited our business from my family. I was still using paper calendars and excel spread sheets, so it was a big leap to go to software in the cloud. The personal care from Customer Service (Chris) made me feel like I wasn't alone in the big scary leap to software! Looking back, I waited too long for the change, but it has been worth every moment invested in the set up. We used the concierge data entry to bring in the prior year's records. This was a great decision, since we can now see who is a repeat guest. Having OwnerRez allowed me to leave the country for a week, to a place with no power, water or internet, and not worry that anything was coming to bits in my absence.
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Positive Review

Great team, great software

Reviewed on July 1, 2023

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Used FOR:   Vacation Rental Software in 2014

What was the best part about using OwnerRez?

- configurable for different booking workflows - stays in the background and doesn't force their branding on everything - passionate about what they do

What would you change about your experience with OwnerRez?

Would like to see multi user logins per account but it's not a pressing concern

Overall Feedback

You can change to something else but you'll probably just come back. There aren't many VR products out there doing it as well as OwnerRez.
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Positive Review

OwnerRez does everything I need in a vacation rental software, and a bunch I didn't know I needed.

Reviewed on June 15, 2023

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Used FOR:   Vacation Rental Software in 2018

What was the best part about using OwnerRez?

I wish I could give 6 or 7 stars for Features and Functionality and Customer Support. The software and support team are outstanding. I've tried running booking plugins on a Wordpress site, and that gave me lots of headaches. While searching for new plugins, I found OwnerRez and a few other similar applications. After researching reviews online, I narrowed it down to two and tried the other one first. It still left me wanting in some areas. Then I tried OwnerRez and I was hooked. Since I had other issues with Wordpress overall, I jumped right in and added the OwnerRez hosted web site too. It's super easy to configure, and very reasonably priced. And did I mention the support is awesome? Every once in a while I find something new that I think would be a great addition. Some of those have already been incorporated as new features in the product.

What would you change about your experience with OwnerRez?

I briefly considered giving 4 stars for Ease of Use, because there are so many options and features that sometimes it's overwhelming. But overall, I think that's a great thing, and it wouldn't be fair to rate them less than 5 stars. And anything that I have trouble with, I just send an email to the support team and get a response within a few hours. Or if I can't find a feature, they let me know exactly where it's located. The more I use it, the easier it becomes.

Overall Feedback

OwnerRez makes running my business easier than I could have imagined. It's the one system I can't live without. The automation that it provides makes it so I don't hardly need to lift a finger. Many people say that Short Term Rentals are not passive income investments. OwnerRez challenges this notion.
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Positive Review

Best rental software available

Reviewed on May 28, 2023

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Used FOR:   Vacation Rental Software in 2018

What was the best part about using OwnerRez?

Complete listing with our photos, calendar, rates and email functions a traveler gets the same info as VRBO

What would you change about your experience with OwnerRez?

Very good customer service, anticipates what my needs are before I recognize it. Normally responds within 24 hours

Overall Feedback

Great company completely recommend using them you will be glad you did. Strong interface with VRBO.
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Positive Review

Extremely powerful and easy to use at same time!

Reviewed on April 23, 2023

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Used FOR:   Vacation Rental Software in 2019

What was the best part about using OwnerRez?

The deeper I go into using the feature set, the longer tis list gets. I guess the best feature is the quote and booking system. It is so flexible, yet intuitive. It blows the other systems I have used out of the water. Second, I would say the calendar ribbon is really good. Lastly, they now have the key API integrations with the top 4 booking sites, which is essential for any short term rental owner/manager.

What would you change about your experience with OwnerRez?

The only part that perhaps isn't as robust as LiveRez (my last provider) is support. Support is all by email or by scheduled call. Most of the time, they send me an article to try to figure the issue out myself. All of that said, support at LiveRez wasn't much better as I found their support line busy or closed. One other thing that isn't as developed (yet) as I would like is the trust accounting. I understand that they are developing something, so I am looking forward to that.

Overall Feedback

Overall, it would take something very dramatic for me to switch from OwnerRez. Their pricing is great but more importantly, their feature set is deep, rather complete and intuitive (for the most part) to use. Lastly, I want to add that I have been impressed with how frequently they are pushing out upgrades and new features. One time I asked for a special report and within 72 hours, they had released it to all their clients. Wow! I heard about OwnerRez from a former LiveRez client who said, "I am so glad I switched and will never go back". I followed their lead and now feel the same!
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Positive Review

OwnerRez Rocks

Reviewed on April 15, 2023

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Used FOR:   Vacation Rental Software in 2018

What was the best part about using OwnerRez?

It is simple and easy, but if you can't figure things out, OwnerRez has great reps to help. I send them emails and I get real help back.

What would you change about your experience with OwnerRez?

I cannot think of any reason that I would change anything about OwnerRez. Chris and Paul seem very eager to help me learn everything.

Overall Feedback

Customer Service is unequaled. I could not be more pleased with all the help and encouragement that I have received from Chris Hynes and Paul.
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Positive Review

Best Customer Service at OwnerRez!!

Reviewed on February 6, 2023

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Used FOR:   Vacation Rental Software in 2018

What was the best part about using OwnerRez?

I love what this software does for me. The daily tracking and the ease of having the information I need right at my fingertips. The customer support is second to none. I'm learning more and more as I dive into it and there are so many things that OwnerRez anticipated and already have in the software. The customer service has been awesome and very responsive. I'm not techy but they help me through each little road block I hit.

What would you change about your experience with OwnerRez?

I can't comment on what I would change because everyday I'm learning a new function that I did not realize was available.

Overall Feedback

Absolutely love this software and the customer support I receive. Starting anything new is scary but with the customer support I receive I feel more comfortable every day with the software.
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Positive Review

Best software EVER!

Reviewed on January 30, 2023

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Used FOR:   Vacation Rental Software in 2019

What was the best part about using OwnerRez?

I LOVE absolutely everything about this software! It does SO MUCH, and although it takes some learning to tweak it into what works for best for each individual's needs, I have found it VERY user-friendly and whenever I get stuck on something, the support team is fantastic and responds quickly! I had one property that I had done for me through their set up option and then I did the second on my own, both options are great! I cannot recommend this product enough!

What would you change about your experience with OwnerRez?

Absolutely nothing! It's been nothing less than awesome and the best addition to my business ever! I wouldn't change a thing!

Overall Feedback

Best software ever! I wish I would have started using it long ago! Work smarter, not harder is such a true statement! And OwnerRez is the BEST way to accomplish just that!!
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Positive Review

Love Owner Rez

Reviewed on January 3, 2023

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Used FOR:   Vacation Rental Software in 2016

What was the best part about using OwnerRez?

I have been using Owner Rez for a few years now. I love that I can sync all my calendars to my Owner Rez calendar and know all my calendars are updated. Chris and Paul are always available to help (even the smallest issue). Their customer support is the best of the best! Emails are answered almost immediately even with the time zone difference!! The tutorials are a huge help in getting started and making day to day tasks a breeze.

What would you change about your experience with OwnerRez?

My business could use multiple payment schedules but I hear that is in the works for 2019!

Overall Feedback

I can’t imagine running my business without Owner Rez. Thanks guys for a great product that is easy to use!
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