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Noble Systems

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Key Facts

  • Ideal For Small, Mid-Sized Business, & Enterprises
  • Deployments Cloud, Desktop
  • Price Medium
  • Free Trial
  • Offers Training
  • Free Version
  • Support

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Noble Systems Features

  • Check Call Recording Tool
  • Check Call Results Management
  • Check Call Tracking
  • Check Call Transfer Tool
  • Check Callback Management
  • Check Campaign Caller ID
  • Check Contact Database
  • Check FCC Certification
  • Check FTC Certification
  • Check Lead Capture Management
  • Check Lead Generation
  • Check Auto-Dialer Functionality
  • Check Automated Call Routing
  • Check Call Center Management
  • Check Call Recording Tool
  • Check Caller ID Feature
  • Check Computer Telephony Integration
  • Check Data Control
  • Check IVR Scripts
  • Check Phone Key Input Log
  • Check Text to Speech Tool
  • Check Voice Customization Tool
  • Check Voice Mail Feature
  • Check Call Recording Bookmarking
  • Check Call Retrieval
  • Check Call Sharing Option
  • Check Distributed Call Processing
  • Check Document and Data Retention
  • Check Email Recording Tool
  • Check Event Triggered Call Recording
  • Check File Transfer Feature
  • Check On-Demand Call Recording
  • Check Scheduled Call Recording
  • Check Screen Capture Recording
  • Check Video Call Recording Utility
  • Check Blended Calls
  • Check Call Logs
  • Check Call Quality Management
  • Check Call Recording Tool
  • Check Call Routing System
  • Check Call Scripts
  • Check Campaign Donation Management
  • Check Compliance Document Management
  • Check Escalation Tracking
  • Check Inbound Calls
  • Check Integrated Live Chat
  • Check Knowledge Base Management
  • Check Manual Call Dialer
  • Check Outbound Calls
  • Check Predictive Auto Dialer
  • Check Premise-Based Calls
  • Check Progressive Call Dialer
  • Check Queue Management
  • Check Virtual Call Center Management
  • Check Voice Recognition Integration
  • Check Workforce Monitoring
  • Check Alerts and Escalation Monitoring
  • Check Appointment / Schedule Management
  • Check Automated Customer Alerts
  • Check Automated Routing Tool
  • Check Client Database
  • Check Complaint Tracking
  • Check Contract Management System
  • Check Customer Experience Monitoring
  • Check Customer Support
  • Check Integrated Live Chat
  • Check Issue Ticketing
  • Check Knowledge Base Management
  • Check Known Issue Tracker
  • Check Queue Management
  • Check Self Service Help Portal
  • Check Surveys and Feedback Analytics
  • Check Work Order System

About Noble Systems

Customer Contact Management. The Noble Solution suite is designed for today’s multimedia business environments. Noble’s unique single-code base delivers the same range of features/functionality whether you choose a premise, contact center as a service (cloud), or hybrid configuration. The award-winning platform offers an end-to-end solution for total control of voice and non-voice contacts, including our manager portal for complete routing and contact control, flexible agent desktop to streamline workflow for omnichannel environments, patented regulatory compliance tools, and real-time reporting . Our resilient architectures offer industry-leading reliability and performance, including the dependability of 99.9999%+ uptime (six-nines) in the cloud. | Workforce Management. Noble’s WFM solutions provide managers with total visibility into quality and performance. Noble combines our best-of-breed WFM with our award-winning QA, recording, scorecard, and speech analytics tools for a complete workforce optimization platform to impact sales and service, customer retention, agent engagement, and productivity. Noble leverages the large amount of rich data gathered in your contact center to help you dramatically improve your abilities to forecast activity, manage staffing levels, monitor performance, and improve the agent experience. | Analytics. Customer intelligence is critical in today's business environments. Real-time data analytics, best time/channel to contact, voice of the customer, and surveys provide contact centers with deeper insight into customer behaviors and needs. Noble’s IQ & Analytics tools help you determine who, when, and how to best contact customers, identify valuable customer information, monitor interactions, and refine your contact strategies. ­

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Whitepapers & Case Studies

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