MassageBook

Anything to make scheduling and transactions easier for a self employed person. User friendly and they make continuous updates to improve the program.

I had an instance in Jan 2017-almost a year of use with no issues-had an extra charge on a client that resulted in several emails from MB staff blaming a different company. Finally had a support mgr contact me. Said it was resolved with no explanation or acknowledgement of a mistake been made. 4 months later its happened again to another client. Waiting on the response this time. I hope I actually get one. This customer service needs to improve. IF you can't answer a question find someone who can DO NOT assume another company is at fault and leave the user scrambling and making phone calls themselves.

Overall this is a good program and rates/fees are reasonable but these extra charges treated like a little tiny mistake is not acceptable. Customer service or something else needs to change regarding that.