Mailfence FAQs

Mailfence is solely dedicated to "email privacy and security" and was born as a result of Snowden Revelations with a belief of "Privacy is a right, not a feature". Following are other precise distinctions.
- No American Company in the SSL/TLS chain (no that easy to find) with Qualys SSL labs rating of 'A+'.
- Provides "True" end-to-end encryption - E2EE (all crypto-processes occurs on the client side) | OpenPGP based (RFC 4880 > openPGPjs): publicly audited.
- Digital Signatures (PGP/MIME: generation + validation, S/MIME: validation).
- Integrated Key-Store for managing (import, export, modify, revoke, delete...) all the crypto-keys with full PGP support. Users can even have multiple crypto-keys...
- Provides a complete email-suite (contacts, calendar, documents, groups, polls, ...) along with IMAP(s)/POP(s), alias's, and even custom domain support.
- Requires no third-party (add-on/plugin...) and therefore gives you complete control of your privacy with-in a single platform - which is the biggest landmark that we've achieved.
- Completely locally hosted (in Brussels-Belgium) and full efforts at transparency (maintains an up-to date warrant canary).
Needless to say - mailfence holds a significant amount of "uniqueness", with tons of other main-stream solutions.
Moreover, we donate 15% of "Pro" subscription revenue to dedicated associations (Electronic Frontier Foundation and the European Digital Rights Foundation) that globally defend the rights of user privacy on every possible level - which further aligns our values and goals towards online privacy. (more)

Mailfence support is open to all of the customers, however paying account holders get priority support.
Nevertheless, their support department is highly responsive and effective, and they will respond you 99% of the time (both via email or phone). (more)

The service offers an integrated online help, within their web-interface. This gets further complemented by their End-to-end encryption and Digital signing User manual (https://www.mailfence.com/en/end-to-end-encryption.jsp).

Then a dedicated on-demand training/onloading is also available.

Also, their support team is also there 24/7. (more)