MadCap Flare FAQs

Upgrades and updates to the software are free of charge, as long as the maintenance on the license is current. When you purchase a license (licenses are perpetual), your choice of Bronze or Platinum comes bundles with the license for the first 12 months. Details on the two maintenance plans can be found here: http://assets.madcapsoftware.com/maintenance/maintenance_plans.pdf

Both plans include free upgrades and updates. Bronze offers unlimited access to technical support via email, and Platinum offers unlimited phone access as well as unlimited email support. At the end of the maintenance term, the maintenance portion can be renewed. As long as the maintenance is current, free upgrades and updates are available free of charge. If I can clarify or answer any other questions feel free to contact me directly: [email protected]

Jennifer Morse
MadCap Software (more)