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LiveChat

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.38
  • 24 Reviews

RANKINGS & RATINGS

RANK
  • 58.8
    Live Chat Software
    1 / 196
  • 61.3
    Customer Service Software
    2 / 529
  • 54.4
    Help Desk Software
    9 / 300
  • 18.9
    Online CRM Software
    15 / 213

ABOUT LiveChat

LiveChat is a provider of premium live chat software with help desk features called LiveChat. LiveChat delivers real-time software and web analytics solutions for sales and support teams. It provides simple communication between e-commerce owners and best prospects on their websites and to make online sales process easier. Over 18,000 companies rely on paid LiveChat in their everyday duties. We believe that every business and its customers require and deserve a quality communication tool. Our goal is to provide it. Try LiveChat for free for 30 days!

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Michelle Boyle

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Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Rochester, New York Area

Review Distribution (37)

  • Excellent (37)
  • Very Good (0)
  • Average (0)
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37Reviews
8Helpful votes
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Michelle Boyle

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  • Level 1 Contributor
  • Point 37 reviews
  • Thumb 8 helpful votes
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Livechat Review

Reviewed on March 14, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using LiveChat?

The interface is extremely nice and clean, and works great. It works for both Mac and Windows computers, so there's no reason to be concerned with compatibility. Being able to set up shut-off times after a certain amount of time has passed saves on processing power and doesn't waste the software's time Signing up is extremely easy and you don't even need a credit card, and the customer service portion is exceptionally well when it comes to overcoming problems. Chatting with customers is made easy and fast, and helps clients to solve their problems more efficiently.

What would you change about your experience with LiveChat?

There is very little to find wrong with LiveChat, as it covers all the bases that anyone working in customer service could ever need. The price is affordable, and provides a lot of functions that are desperately needed in this realm of the business world. The quality and integrity of the product is professional, and there's very little to fiddle with to get it working correctly. The staff is knowledgable when it comes to technical problems, and provides any business with the competitive edge in needs in creating happy customers. So basically, there's no "worst" part of this software.

Overall Feedback

It's definitely a piece of software that should be at the top of everyone's list when it comes to providing excellent customer service to their clients. The fact that there's a free trial makes it even more attractive, as you get to give it a try before you buy. It's attractive, works well, and is easy to use. What's not to like about it?

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