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LiveChat

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.38
  • 24 Reviews

RANKINGS & RATINGS

RANK
  • 58.8
    Live Chat Software
    1 / 196
  • 61.3
    Customer Service Software
    2 / 529
  • 54.4
    Help Desk Software
    9 / 300
  • 18.9
    Online CRM Software
    15 / 213

ABOUT LiveChat

LiveChat is a provider of premium live chat software with help desk features called LiveChat. LiveChat delivers real-time software and web analytics solutions for sales and support teams. It provides simple communication between e-commerce owners and best prospects on their websites and to make online sales process easier. Over 18,000 companies rely on paid LiveChat in their everyday duties. We believe that every business and its customers require and deserve a quality communication tool. Our goal is to provide it. Try LiveChat for free for 30 days!

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Njeri Mathenge

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Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Kenya

Review Distribution (507)

  • Excellent (507)
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  • Average (0)
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507Reviews
422Helpful votes
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Njeri Mathenge

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  • Level 1 Contributor
  • Point 507 reviews
  • Thumb 422 helpful votes
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Livechat is the way to chat

Reviewed on March 27, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using LiveChat?

Livechat has very clear instructions that make the application fun to use. When setting up, you do not need to use your credit card, you will only paste a certain code on the website and its up and running. It also has an easy to use widget with different templates. It also supports agent groups where there is an option of choosing the department to contact. You can also choose to ban users. In case you want to go back in time to look at the various logs, you can search for a specific info. They also have exceptional support in their live chats which are helpful.

What would you change about your experience with LiveChat?

One needs to know how to install country code snippets to support their language. It can be a huge challenge to most people especially those who know nothing about the installation. It hinders most people from enjoying a live chat with their friends or family. If only they can change this.

Overall Feedback

It has a very good user interface with great chat requests. They also have an affordable package starting from $16 per month. It does not have a lot of cons, it is a good system. You can easily connect with people who are far from you and enjoying a clear live chat. No problems with the chat hanging, it’s very smooth as long as you have a reliable internet connection.

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