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LiveChat

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.38
  • 24 Reviews

RANKINGS & RATINGS

RANK
  • 58.8
    Live Chat Software
    1 / 196
  • 61.3
    Customer Service Software
    2 / 529
  • 54.4
    Help Desk Software
    9 / 300
  • 18.9
    Online CRM Software
    15 / 213

ABOUT LiveChat

LiveChat is a provider of premium live chat software with help desk features called LiveChat. LiveChat delivers real-time software and web analytics solutions for sales and support teams. It provides simple communication between e-commerce owners and best prospects on their websites and to make online sales process easier. Over 18,000 companies rely on paid LiveChat in their everyday duties. We believe that every business and its customers require and deserve a quality communication tool. Our goal is to provide it. Try LiveChat for free for 30 days!

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About the Reviewer

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Irnes Šišić

Other

Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Bosnia and Herzegovina

Review Distribution (412)

  • Excellent (116)
  • Very Good (295)
  • Average (1)
  • Poor (0)
  • Terrible (0)
412Reviews
96Helpful votes
Message
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Irnes Šišić

Other
  • Level 1 Contributor
  • Point 412 reviews
  • Thumb 96 helpful votes
Contact Reviewer

LiveChat

Reviewed on April 8, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using LiveChat?

LiveChat has a very nice and straightforward user interface that works the way it should. A lot of settings are available, you can define a period of time with no activity after which the platform switches to the offline module. It's a useful tool for team work and the member of the team can chat with each other in case of any issue or emergency. The support group is great.

What would you change about your experience with LiveChat?

I've been using LiveChat for quite a long time and I can't say there is anything I do not like about this platform. I think the app is convenient to use, the programming is excellent as well as the program's quality and performance. Over the 3 years of my user experience, I've witnessed much overall improvement in the software and a lot of useful additions to its functionality.

Overall Feedback

LiveChat is a help desk and online chat program of premium quality for businesses of any scale. The program's main goal is to help you increase your sales online by improving customers' happiness with your services. LiveChat provides an excellent way to get feedback from your online clients as there are more people who would rather start chatting immediately than make a phone call or send an email in case of any question. Besides, it's been very helpful to transfer chats between our employees and departments. The software is easy to use and maintain if compared to its competitors. LiveChat's performance has been excellent throughout our experience and we highly recommend this software.

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