LANDESK Service Desk

This is an self serve based support desk software enables agents and end users to have access anytime to track and log issues, collaborate, reset passwords and search your knowledge base. End users have access to these same features as well as display the services they've paid to use. There's a good level of customization and automation with the automatic provisioning feature. You can drill down to service level agreement levels. There are apps for Android and iOS with secure mobile access available. Reporting is possible using dashboards to gain insight at a glance in various areas. You can integrate with your IT tools and create greater efficiency across all of your systems. The collaboration enables live chat and social features and allow you to gain feedback as well as help resolve issues directly.

There is a lot of customization possible and it will take you a good amount of time to setup your processes and another period of time to enable the most efficient workflows. The pricing may be too much for small businesses as you have to pay a base plus per additional node on top if required but it is well suited to enterprise level businesses certainly.

This support software as a service was designed with IT in mind but would be useful for human resources and many other management departments in my opinion. It's an incredibly robust, secure support platform available in the cloud or in a hybrid model with mobile apps available which is good. It's an effective solution for software deployment and license monitoring or patch management for example uses. But there is a significant learning curve involved so be prepared to have a dedicated admin to setup your initial processes and expect a period of time in addition to that in order to refine your workflows to enable the best efficiency across your team.

LANDesk has provided quicker response and better handling of escalations thus increase in SLA and total customer satisfaction. We are very happy with the fast response we are getting from LANDesk. All arebeing done in a quick manner. Their escalation process is very easy to follow thus giving us faster turn around time.

I believe there is more to improve on the process of their deployment. There are certain instances that we had a hard time deploying but after reaching out to them, all are done smoothly. I could say that they easily respond to their customers queries thus issues are getting done and worked on a very considerable time.

It offers us lesser downtime thus very rare that we experience delays. LANDesk has made automated provisions that totally made our lives a whole lot easy. The software is very flexible and at the same time robust thus ensures us that all are getting worked on properly without any issues, if in any case something came up, they have a very strong team to handle all urgent issues.

Landesk is a modern IT service management platform with an elegant user interface which makes it an easy to navigate platform. Many tasks and processes are automated seamlessly through Landesk ITSM. Landesk features Mobile ITSM and it is capable of delivering secure support and service. Landesk is able to integrate with many IT tools and systems and it allows to view reports and performance metrics.

LanDesk does not include the social interface within the product. Landesk is complicated for some users and it can be overwhelming for small organisations and businesses. The self-service functionalities are not available standalone. LanDesk does not offer a cloud version option and the setup can be overwhelming and long. The setup is hardware heavy process.

LanDesk IT asset management platform is feature rich solution and it is a powerful product to include for IT management purposes. LanDesk lacks a cloud version which makes its deployment a hassle. Users seeking for a cloud version can try some alternatives like SysAid, ManageEngine AssetExplorer, and others. The customer support is offering reasonable learning resources including webinars.

LANDESK is easy to install and use. The setup is very easy and the interface very attractive. This software is widely used because of its efficiency. It comes with documentations that will help you understand how it works. It also has a cloud version. You will be able to use it from any place provided you have an internet connection. This software will be very beneficial to your business. It helps increase user productivity. The software can be customized according to the user’s needs. This gives the user a more enjoyable working environment. Most processes will be automated by the use of LANDESK. Tiresome workloads are done away with. The software will help save time and money. It also has mobile apps that function well. This software integrates very well. Customer support service is available. You can reach them via phone or email.

There is nothing to complain about this software. It works well according to expectations. The interface is intuitive. Customer support service is available all the time.

The general performance of this software is great. You will have an easy time using it. The software offers great services.

The LanDesk Service Desk software helps the user to maximize user productivity, exceed end-user expectations, and reduce downtime. The user can gain control and consistency with ITIL-aligned, process-driven functionality and enhanced visibility that improves the service delivery to the customers and It support performance. This software contains graphical workflow feature which is very easy to use and build, without any software coding. The user interference is built very well and friendly to the user. This software can be customized to the user expectation and allows the user to fit the process he desires. Itching between the external and analyst dashboard view is very easy, the user can do it by using one simple button.

This software includes many hidden charges to use other advanced feature. The process of installing this software on the device is very difficult and had to hire the professional to do so. The reporting feature of the software is limited which is not too accurate and not easy to use. In spite of having user-friendly interference, the software needs some upgrades in the software’s interference. The price of the software is not reasonable as compared to other software’s providing similar services.

Overall, the software is very flexible, adaptable and in the meantime very powerful in increasing the user's business productivity. This software has provided automated provisions to its user making the functioning of the businesses more efficient. The software is very flexible and can be combined with other third parties software. This software provides a secure support platform available in the cloud and the hybrid model across the mobile applications which are of great use. Thus, I recommend this software for all types of small and mid-scale business.

The graphical workflow feature is easy to use and build, without code. The user interface is well designed. LANDesk is highly customizable and flexible. It allows you to fit the processes to meet your desires. Switching between the external view and the analyst dashboard is easy, you can use one simple button to do it.

I would like to see the Self Service as a standalone. It has too many additional charges. The setup is a long and difficult process, we had to hire the professionals. The reporting feature is limited and not so easy to use, you have to find an experienced analyst for that.

LANDesk Service Desk is a software built for process management that allows its users to automate and customize an organized database of service management processes. LANDesk Service Desk modernized our IT service management. It helped us to automate the life cycle of every business operation. With its flexibility, we were able to modify it to meet our needs. Since we started using it, we were able to maximize the user productivity and reduce the downtime. This platform is easy to use, the user interface has a great ''look and feel''. LANDesk has only a few downsides. The setup process is long and difficult, and the reporting is also hard and has limited abilities. LANDesk Service Desk is best suited for medium to large sized companies, it may be an overkill for smaller businesses.