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Home Reviews on KPS Knowledge Management Software Dedication, trustworth and functionality - all in one package
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KPS Knowledge Management Software

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.67
  • 3 Reviews

RANKINGS & RATINGS

RANK
  • 43.1
    Call Center Software
    10 / 304
  • 5.0
    Knowledge Management Software
    70 / 242
  • 5.0
    Help Desk Software
    108 / 300

ABOUT KPS Knowledge Management Software

KPS provide Knowledge Management software for Call Centres, Service Desks, Shared Service Centres, Web Self-Service and Internal Knowledge Management.

Implement KPS's Universal Knowledge product to empower your customer service staff along with your internal and external customers by providing instant access to critical knowledge at the point of need.

KPS provides intelligent Knowledge Management software worldwide, enabling our customers to put their customers and employees at the heart of their operations, whilst reducing operational costs and improving business efficiency and growth.

Effectively manage your entire knowledge estate with ease and personalise your premium knowledge for each audience, to ensure that the best knowledge is shared without compromising it’s security.

The KPS Universal Knowledge product can be deployed in the cloud as a full service offering or it can be deployed on premise.

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About the Reviewer

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Epp Krusenvald

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Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Estonia

Review Distribution (1239)

  • Excellent (798)
  • Very Good (414)
  • Average (26)
  • Poor (1)
  • Terrible (0)
1239Reviews
1777Helpful votes
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Epp Krusenvald

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  • Level 1 Contributor
  • Point 1239 reviews
  • Thumb 1777 helpful votes
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Dedication, trustworth and functionality - all in one package

Reviewed on April 25, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using KPS Knowledge Management Software?

KPS is outstanding for one main bonus: the extensive dedication they put into their work. Not only is the support team greatly helpful at all times, advising you the best they can, the technical team is also top-notch, constantly taking care of the system so you’d always get the best out of it. Even better is the ease of using it as it is greatly customizable and tailored exactly to our needs. It simplifies indexing local, network and external knowledge sources, even more there are extensive capabilities for workflow like authoring, Hot Topics, Moderating and so on.

What would you change about your experience with KPS Knowledge Management Software?

It is really difficult to pinpoint any practice areas where KPS would lack. If anything, there might be users who find the client to look and feel somewhat dated, however it is a matter of taste and in fact I find it to greatly benefit for the software’s easy navigation. Other than that, it’s a challenge to find any components lacking as all the issues you might encounter are solved on a timely matter and therefore, they are not steady troubles that would in long-run matter.

Overall Feedback

It is a great understatement to say KPS has simply enhanced our daily work. It has done much more – during our experience with KPS, they have always been there for us, from day 1, supporting and advising on how to enhance our experience. Such support cannot be found from everywhere and therefore it is also one of the greatest advantages, of course together with the fully functioning extensive feature set.

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