Kayako

"Best Part of the Kayako is that it has a great mobile App. Mobile App is solid , reliable and simple for using. Kayako offers three kind of services based on the functionality required for the Business organization. Case, Fusion and Engage are the three services . Case concentrates on the ticketing part. Engage offers live chat service and Fusion supports both case & Engage Functionality. While Fusion is mainly taken up by many larger companies, For small and medium-sized companies , Engage is more than enough to meet the live chat experience"

"I felt Agent Monitoring & Stats feature should be supported for a best Live Chat software. For most of the business organization, they need to track the agent's conversation with clients and get the report once the chat is completed. This report will be useful while taking some important business decision. It also does not support real time translation. Also Integration with Netsuite CRM is also not supported"

"I would definitely recommend Kayako for its Engage Functionality. Engage is budget friendly and supports full features.. Engage's supports customizable invitations and windows, an agent spellchecker, image sharing, and ability to control another’s desktop. It also provides the feature to view and track important business data. Consider Kayako's Engage if you are looking for cost effective live chat tool"