Kayako

The KAYAKO software is a great tool if you are in dire need of a client - centric way to handle and manage support. The software gives users the ability to track software issues and comes as an online support interface for all issues affecting software. KAYAKO is easy to use, has an impressive user interface and comes with excellent reporting features for an all – round package. It offers business users quick resolution and provides a good follow- up structure to problem solving

The software sometimes has issues with usability just like other software competitors in the industry but I think it needs to be made more stable. Quite a number of users have maintained the slight problem with selecting different views , and I believe the software vendors can fix this in subsequent improvements.

It IS an amazing business solutions tool, very robust and comes with well thought - out colour codes.This means it is relatively simple and easy to use. The software does not require much technical support as it is a well-integrated and consistent platform for issue resolution. KAYAKO is very useful in tracking sales while being able to ascertain how much work and effort each sales person is putting into productivity.