Kayako

Kayako provides email, chat, web and phone support. Meaning all your customer conversations are at one place so it saves time and improve productivity and decrease turnaround time of responding to any query. 24/7 support is something any customer would love. You can set priorities to tickets and set a flag to it indicating its status.

Kayako is affordable software and easy to use and have rich features too. There is hardly something which you can consider as its downside. I have heard that Android application does not include all of the features you can access from the web portal. I don't have used app till date so I don't know what is the case. I don't find any issue with the web portal.

Kayako provides cloud-based customer service platform and on-premises help desk and customer support software. Kayako is available both as a SaaS (software as a service) cloud-based solution ('Kayako OnDemand') and as an on-premises, self-hosted solution ('Kayako Download'). It is a software which scales with your business. It is suitable for all small, mid and large size organizations.