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Kayako

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COMMUNITY FEEDBACK SCORE

  • 4.25
  • 20 Reviews

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ABOUT Kayako

Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering an effortless customer service experience. Unlike traditional helpdesks, Kayako unifies your channels, customer information and team - so you work better together to truly understand your customer and support them where they are.

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A safe bet among several Helpdesk programs

Reviewed on March 18, 2023

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This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Kayako?

Kayako is a quite decent program. It uses a user friendly environment and interface to answer and process successfully any tickets that come in. It gives you the option to categorize according to your needs as well as customize the tickets in any way you seem fit. The amount of reports you can get is also very impressive.

What would you change about your experience with Kayako?

An important issue that needs to be addressed is that not all of its features are very easy to use on tablets and smartphones. Another drawback is the changes in price. Even though it has a good price to quality ratio the constant changes in price can be a bit irritating.

Overall Feedback

Kayako is one of the top for sure. It has been out there for a long time as well so there is a lot of experience that comes with it when you start using it. You can also acquire it on a free trial and see for yourself whether it is a good fit for your company. It is a solid helpdesk solution.

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