Kaseya

The connection speed to our customer endpoints is seconds. They deliver as advertised in this area. Their patching tools have automated many items that we used to do manually. Notifications can be managed at a very granular level which allows us to control how many tickets are created.

The lack of integration with ConnectWise Seems like they are not innovating at the same level as other tools. While the patching tools were a strength, they are also a weakness. Often patching scripts break because of updates etc.

We use this tool to manage all of our customers workstations and servers. The quick connections allow us to save time when remoting in, however, because of the lack of integration with our ticketing system, we cannot realize the full potential of connection speeds until we can work in 1 ticket screen.