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Inbenta

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Key Facts

  • Ideal For Mid-Sized and Enterprises Business
  • Deployments Cloud
  • Price Medium
  • Free Trial
  • Offers Training
  • Free Version
  • Support

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Inbenta Features

  • Check Brainstorming Management
  • Check Content Administration
  • Check Creator Monitoring
  • Check Data Categorization Feature
  • Check Document Collaboration and Sharing
  • Check Document Control
  • Check Forums
  • Check Frequently Asked Questions (FAQ)
  • Check Full-Text Indexing
  • Check Idea Analysis
  • Check Intuitive Activity Interface
  • Check Investigation Data Management
  • Check Problem Solving Capability
  • Check Project Monitoring
  • Check Self Service Help Portal
  • Check Self-Learning Feature
  • Check Status Monitoring
  • Check Churn Management
  • Check Communication Tracking
  • Check Content Syndication
  • Check Customer Feedback
  • Check Gamification Platform
  • Check Integrated Live Chat
  • Check Media Management
  • Check Reporting and Analytics
  • Check Social Community Management
  • Check Catalog Management System
  • Check Customer Account Management
  • Check Customer Loyalty Program
  • Check Email Marketing Management
  • Check Inventory Management Solutions
  • Check Multi Store Management Tools
  • Check Order Manager
  • Check Product Configuration
  • Check Promotions / Advertising Management
  • Check Returns / Refunds Management
  • Check Sales Channels
  • Check Search Engine Optimization (SEO) Management
  • Check Shopping Cart Manager
  • Check Alerts and Escalation Monitoring
  • Check Automated Routing Tool
  • Check Client Database
  • Check Contract Management System
  • Check Document Control
  • Check EHS Incident Management
  • Check Forums Management
  • Check Integrated Live Chat
  • Check Invoice and Billing Software
  • Check ITIL / ITSM Help Desk
  • Check Knowledge Base Management
  • Check Known Issue Tracker
  • Check Product Database
  • Check Queue Management
  • Check Self Service Help Portal
  • Check Surveys and Feedback Analytics
  • Check Ticket System Management
  • Check Alerts and Escalation Monitoring
  • Check Appointment / Schedule Management
  • Check Automated Customer Alerts
  • Check Automated Routing Tool
  • Check Client Database
  • Check Complaint Tracking
  • Check Contract Management System
  • Check Customer Experience Monitoring
  • Check Customer Support
  • Check Integrated Live Chat
  • Check Issue Ticketing
  • Check Knowledge Base Management
  • Check Known Issue Tracker
  • Check Queue Management
  • Check Self Service Help Portal
  • Check Surveys and Feedback Analytics
  • Check Work Order System

Inbenta Integrations

About Inbenta

Inbenta, a global leader in artificial intelligence, utilizes patented natural language processing technology to provide a highly accurate search solution for customer support, e-commerce, and chatbots. Inbenta's semantic search engine understands & delivers results based on the meaning behind customers’ search queries, not just the individual keywords, leading to improved customer satisfaction, lower support costs and stronger ROI. Because the technology utilizes existing knowledge bases and FAQs, we deploy within a few weeks, not months. As a highly scalable solution with customized pricing to fit each individual client, Inbenta easily integrates with existing systems like Zendesk, Salesforce Service Cloud, and Desk.com. Our search engine supports 25 languages in a wide range of industries, allowing international companies such as Ticketmaster, Groupon, and Schlage to benefit from our industry leading 90%+ self-service rates.

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