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GrooveHQ

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.00
  • 6 Reviews

RANKINGS & RATINGS

RANK
  • 46.0
    Help Desk Software
    23 / 300
  • 47.2
    Customer Service Software
    28 / 529

ABOUT GrooveHQ

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Jagriti Kalia

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  • CrowdReviews.com member since Mar 2016
  • Chandigarh Area, India

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662Reviews
133Helpful votes
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Jagriti Kalia

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GrooveHQ - Review

Reviewed on March 20, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using GrooveHQ?

GrooveHQ is another name in the scene of Helpdesk industry which extends ones business choice. It is qualified to be very simple and effective ticketing system. It has quite good social media integration which lets your agents become more responsive. It has the very good user interface. It improves workflows through automation like many other services. GrooveHQ has the ability to create automated rules, tags, and filters. It can be also integrated to the regular email address. The groove is a standout amongst the most moderate help desk stages that you can find on the web today.

What would you change about your experience with GrooveHQ?

The worst feature of GrooveHQ is blackness of additional data on reports. Only basic features are available. It lacks many extra features moderately. It only offers iOS mobile application, so I would like to see more mobile platforms adoption. It doesn't feature phone calls. GrooveHQ doesn't have a free package. Most features should be added to integration. The main issue is with GrooveHQ was with the features i.e. only basic features are available with no additional features that might be needed by big companies.

Overall Feedback

The groove is a standout amongst the most moderate help desk stages that one can find on the web today. It is simple to install and very easy to use. It has simple pricing plan per user and also provide the 30-day free trial. It has quite good social media integration which lets your agents become more responsive. It also has a very good user interface. Groove provides all components that one require in a client administration programming, with one basic estimating arrangement for every client. This software has a limited budget and wants to give better support to customers in a simple and efficient way. It offers one simple pricing plan, with a free plan available for customers to use without any time limit.

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