Glasp Inc. FAQ

There are some possibilities in this case: - Logged into different accounts between extension and web app: - Please make sure you are signed in to the same account on the browser extension and the web app. If not, please sign out from one, then sign in with the same Google account. - A good way is to sign out from both web app and browser extension and sign in with the same email address. - Highlight is not stored in the database properly: - When you click the selected text on the web, you will see the colored text but in rare cases, it's not successfully stored in the database... (we are addressing this issue) so please make sure when you highlight something on the web, switching tabs or refreshing the page to check if the data is really saved or not. If you refresh the page and you still see the colored text, it means the highlighted data is stored in the database successfully!