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Fuze

COMMUNITY FEEDBACK SCORE
3.86

14 Reviews

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Fuze

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 3.86
  • 14 Reviews

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Most helpful positive review

3 people found the following review helpful
     

A great tool for live conference

By Abdul Rehman Shahzad LinkedIn on March 3, 2024
Overall, i had a good experience with them but i would suggest them to improve in order to get more services. They have changed their name from ThinkingPhones to Fuze .. more

Most helpful critical review

There are no negative reviews on Fuze.
  • REVIEWS 14
  • POSITIVE 100% 10 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 100% 4 Reviews
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Neutral Review

A great tool for live conference

Reviewed on March 3, 2024

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Used FOR:   Video Conferencing Software in 2015

What was the best part about using Fuze?

I have been their customer from last seven months. I have also used their business VoIP service but, their Video Conferencing Software is more professional. It gives the employer an opportunity to have a live chat from across the borders. I have to travel around the world due to my business type. I use their software to keep myself connected with my employees. They do not compromise on their video quality. I think they use dedicated servers for their video conferencing software therefore, they have a perfect quality. I can also record a session which is another beest thing.

What would you change about your experience with Fuze?

The worst part was their call dropping. I experience their call dropping on every second call. Upon reporting this issue to their concerned department, i received a response after 3 days which is not a good gesture while dealing professionally. I have migrated towards another VoIP software due to their such unprofessional behavior. I cannot afford such casualness when it comes to my business. I will recommend them to take their customers seriously and start improving their services before they loose any other customer.

Overall Feedback

Overall, i had a good experience with them but i would suggest them to improve in order to get more services. They have changed their name from ThinkingPhones to Fuze but they also need to work on their service quality. In the beginning, it was very promising but as the days is started worsening. They have to improve in order regain their customer trust. They need to integrate their software with multiple platforms so it can be used on a go.
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Positive Review

A VERY EFFICIENT TOOL FOR CONFERENCING

Reviewed on April 18, 2023

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Used FOR:   Video Conferencing Software in 2014

What was the best part about using Fuze?

The Fuze software comes as one of the best audio conferencing system, offering screen sharing capability as well as recording functionality. Asides training or stand-up webinar meetings, it has the ability to do remote meetings as well. I reckon this application is specifically designed to suit purely distributed team members.

What would you change about your experience with Fuze?

It does not come with a very intuitive UI as one would expect and by the way, the vendors can do well with improvements on the controls as clarity is poor. Asides the little glitches with the screen sharing functionality of the app, I haven’t had any other issues with the Fuze platform except that it has no mobile application platform. It is recommended.

Overall Feedback

The Fuze is a great product for efficient video conferencing and comes with amazing features such as the enterprise grade VoIP and the IP PBX features, an interactive voice response function, etc it also comes with a free / premium trial version as well as great integration services. The Fuze is deployed as a software-as-a-service (SaaS)
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Neutral Review

Clean and Simple

Reviewed on April 17, 2023

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Used FOR:   Video Conferencing Software in 2016

What was the best part about using Fuze?

Fuze has the ability to screen-share, share files, video chat, etc. and on top that you will encounter no issues. You can add a large amount of video and/or audio participants to the meetings with no hassle. It's clean and simple, and good for multimedia content sharing. The mobile app is pretty good on multiple devices, too.

What would you change about your experience with Fuze?

If you're trying to actually video conference or present with someone who does not have the client installed already, just forget it or use something simpler. Fuze can be hard to install and the connections always seem to stop working if you're internet experiences a hiccup. This may be a big problem especially if you are not a techy person. This is not also recommended for rush meetings with your partners still have to install it.

Overall Feedback

Overall, Fuze is a good software but requires high internet speed. The features are great, all of them can be useful to the conference. It needs some improvements and the paid version is a little bit pricey. This is something to consider if you meet all of the requirements but you may want to skip through this if you have slow internet connection with high expectation on the app.
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Positive Review

Nice audio & video conferencing

Reviewed on March 19, 2023

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

Unmatched chance to push your vocation, incredible pay, comp, advantages and organization society. Opportunities like this come around unique, initiative group has a demonstrated reputation at fruitful tech organizations. The connections and vocation development you encounter here you will bring with you for whatever is left of your life. Get into an organization such as this and get in as ahead of schedule as you can before this rocket ship takes off.

What would you change about your experience with Fuze?

Generally a great deal of amateur works on occurring. Unscrupulous administration (fundamentally in deals). Greatly forceful and high weight strategies, both with workers and clients. Engine compartment mindset with an exceptionally strict deals process. Deceiving clients (and representatives) is a typical event - they will do ANYTHING to get it. Bargain sizes are distorted to make it seem as though they are finalizing endeavor negotiations when truly it's just a subset of clients. Numerous clients are miserable because of poor sending/execution - not a genuine undertaking arrangement as of right now. Scrappy commission structure.

Overall Feedback

Colossal vision for the organization that is disturbing the Enterprise interchanges commercial center. Extraordinary items and guide of items, which is tremendous for deals. Strengthening to make the wisest decision for the business. A quality suggestion that resounds with imminent/current clients. We improve, speedier, more secure, less expensive than the way clients are doing UC today
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Positive Review

Fuze-Review

Reviewed on March 12, 2023

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

One of the main advantage of Fuze is that it works on all platforms. It has a very simple and intuitive user interface.One can easily import contacts. IT supports Instant messenger platform which works with most of the chat clients. One of the reliable and robust tool available for web conferencing.

What would you change about your experience with Fuze?

"There are few concerns when it comes to Fuze. It does not support recording features in the normal version . Only desktop sharing is allowed and I expected to have application level sharing . Also it does not allow to transcripts the chats. Also it does not support video conferencing and I expected this feature to be present."

Overall Feedback

Fuze allows the user to conduct live meetings from any web browser with just a few clicks from the mouse. Simple and instinctive user interface is easy to understand .There is no need of any additional hardware or software requiremtn. With a phone line and web browser, u can easily get connected to web conference
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Positive Review

My review on Fuze

Reviewed on June 29, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

Fuze (Formerly ThinkingPhones) is not focusing just on the phone part of solutions and services. Fuze is now offering video conferencing solution for businesses as well. Fuze offers a unified communication system. With the ease of a cloud PBX that allows conferencing, global voice, business intelligence and more. The platform offers high-quality audio and video conferencing solution as well as remote sharing accessible through mobile devices.

What would you change about your experience with Fuze?

Fuze (formerly ThinkingPhones) used to lack video conferencing solution which is now available after the acquisition. Some users complaints about the long procurement time to get new devices. Fuze or ThinkingPhones does not have significant negative feedback or issues. It would be way better to have access to pricing plans information without filling a form. Fuze collaboration tool lacks the ability to split rooms to small chunk groups during a meeting.

Overall Feedback

Fuze offers instant messaging and presence through any device. Fuze integrates to many software including SalesForce, Zendesk, Gmail, Outlook, Chrome, IE and Firefox browsers. The support is offering learning resources including an Ebook about the cloud-based technologies, webinars, and blog articles. Cloud Voice is the enterprise solution which is a PBX on-premise solution. Cloud Voice is a cloud-based solution that has a nice and easy to use interface.
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Neutral Review

Simple application stands one among the crowd

Reviewed on April 22, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

Fuze integrated with gmail and dropbox the trending applications in communicating and sharing the files. Each and every meeting is in the Fuze so it's simple to monitor and in allotting the activities. It functions well with the mobile since its sound quality is excellent which sounds like using a desktop.

What would you change about your experience with Fuze?

They don't allow any other options to contact the backend support other than through email so it's difficult in getting the resolutions. They do have some minor errors but they mostly don't bug you a lot. However, the sharing isn't simple which might create several confusions to the users. Try it for yourself and mostly you'll like it.

Overall Feedback

Fuze is a decent application like other users say but it didn't give any satisfaction or temptations to use it. So its works fine but don't expect rich functions with it. Its sound quality may satisfy you or may not since it's not the same with all the calls. Hope for a version upgrade.
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Positive Review

FUZE – simple business voice communications

Reviewed on April 21, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

The best part about using this software is when it comes to the simplicity of its platform in business voice communications which I have been liking so far. Whenever we have board meetings and video conferences, this software never failed us down and the effectiveness is truly seen in the software.

What would you change about your experience with Fuze?

I think that the worst part that I have seen with this software is when it comes to its installation where some users are having a hard time to follow. But after the installation, you can see the features and the platform which are really great with the software. You just have to have patience when it comes to the installation.

Overall Feedback

Still, I recommend this software to those users who are still hunting for best video conferencing software. You can add this to your list, just give it a try and test the software yourself so that you can check if this might be the software that you are looking for.
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Positive Review

Fuze Review

Reviewed on April 20, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

Fuze is an exceptional way for businesses to conduct video conferencing. Fuze has amazing feature that makes having remote business meetings easy from any locations. The video chatting makes Fuze even better. I highly recommend using Fuze for business any remote needs to stay in contact. Fuze makes managing business affairs from afar easy.

What would you change about your experience with Fuze?

The only issues I have with Fuze is the sound quality. The sound sometimes delays and sometimes I experience delays in speech. The delays made it hard to comprehend and were aggravating because the speaking was unclear. Other than the sound and a few minor bugs I believe that Fuze is a advantageous tool for managing meetings from remote places.

Overall Feedback

Fuze is exceptionally professional platform for video conferencing. Fuze can aid a professional by staying in contact with associates and patrons with easiness. Firms that are leading meetings remotely can tuse Fuze to conduct professional and easy remote video meetings. I decidedly advise using Fuze for video conferencing needs for a business or any other needs and requirements.
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Positive Review

Pretty decent, leans towards the 'average'

Reviewed on April 19, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using Fuze?

I really hand it to Fuze for making an amazing video conferencing software. Their services are quite good in comparison with their own competition, because almost every video call I make has little to no lags, making the video chatting feature amazing. As far as that's concerned, I just have to take this opportunity to recommend Fuze for any type of business, as they're affordable as well! But for the VoIP part, I honestly think you can find better alternatives...

What would you change about your experience with Fuze?

Having seen and experienced just what you are given by Fuze, I can say that their services are absolutely satisfactory, and I can't really complain about much. A bug can appear here and there, as well as some minor lags, but while I used Fuze, nothing bad happened (mostly because I didn't use their software much). Before making your choice, be sure to try out some other options.

Overall Feedback

Although Fuze is one of the best video conferencing platform providers, they don't really leave a 'reliable' impression, as far as I'm concerned. I have to admit that they have some amazing algorithms for providing outstandingly good video calls, but as far as their VoIP services go, it's not the best. I personally think there are several better alternatives to these guys.
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