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Freshdesk

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.40
  • 20 Reviews

RANKINGS & RATINGS

RANK
  • 58.5
    Call Center Software
    1 / 304
  • 56.1
    Customer Experience Software
    1 / 178
  • 55.5
    Complaint Management Software
    3 / 102
  • 56.9
    Help Desk Software
    6 / 300
  • 55.9
    Customer Service Software
    6 / 529
  • 18.7
    Issue Tracking Software
    10 / 84

ABOUT Freshdesk

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About the Reviewer

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Ayesha Naseer

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Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Pakistan

Review Distribution (585)

  • Excellent (77)
  • Very Good (507)
  • Average (1)
  • Poor (0)
  • Terrible (0)
585Reviews
237Helpful votes
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Ayesha Naseer

Other
  • Level 1 Contributor
  • Point 585 reviews
  • Thumb 237 helpful votes
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Software for Customer Support and Other Multiple Solutions

Reviewed on March 16, 2023

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Freshdesk?

One of the lovely software with multiple solutions and saves my time as I want to utilize my time for many activities and this helps as competitive advantage. I have seen this software tracks the issues at its best level and suddenly acts on the solutions of those issues. It really builds profits for me in measurable quantity for every new user. All types of firms can take advantage of the cool tools.

What would you change about your experience with Freshdesk?

The entire software is build for customer engagement. I found it complex in start when I come in contact with all of its tools, that were beneficial but needs a training to understand. I took the trial and got the functions working, afterwards found it very comprehensive and contacts building software. I will say this is best and will recommend all the users.

Overall Feedback

With all its multiple channels and solution, Freshdesk is the greatest helper. I am thankful to the developers for making such an aw-sum application for all type of users. It helps me to develop my industry by leaps and bounds. I figured out some of the measures and found it much productive. My contacts were more in new months and I recommended it too many times to my friends.

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