Freshdesk

First advantage of Freshdesk is simplicity use solution for both - customers and agents. What makes it a serious business tool? It can grow as your company grows. It can also automate and track necessary work flows in IT. In addition, I used to test Freshdesk support and I was pretty satisfied.

At this point of view there is a little I dislike. Nothing is perfect but as a typical customer, there are always areas that I would like to be improved. I noticed inability to handle proactive support by posting messages to customers. Even so, if I’m well informed, it’s in progress so I hope it will be solved soon.

Before you make any decision trial version for 30 days is the first step. Taking tours with other solutions was wasting time. FreshDesk is the right thing for my requirements. One of the reason is that the support for custom fields and API integration at the low-end plans. From my experience this is one of the best CRM tools (cloud based) that I have come across and is available at cost effective rates to help address to business needs to support your customers. I ensure my customers satisfied which is my priority. There are a lot of issues I worked out with this tool. At first, Freshdesk helps in fulfilling my business needs to quickly respond to customer reported issues. Accordingly, I am now closer to my customers and can keep track of issues, offer a personalized or self-serve support. Problems can now easily be escalated, solutions can be created from the tickets data and I can generate reports that give me a clear view of how well I serve to my customers. I have to make a reference to mobile application and reporting on inquiries, too.