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About Synthetix

The web self-service and knowledge-base specialists.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software.

We believe that customer service across all customer touchpoints should be simple, efficient and, above all, consistent. Sales and support channels should work synergistically to seamlessly deliver on a brand’s values. Consistent information should be available at every customer interaction to result in optimum customer experience, which is why knowledge is at the heart of everything we do.

We answer over 10 million questions a year through our Self-service Cloud and Contact Centre Cloud technologies, reducing our clients’ inbound email and call volumes. In fact, using technologies from Synthetix, our clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels.

We've helped many of the world's best known brands deliver millions of great customer experiences such as the London 2012 Olympics for LOCOG.

We’ve experienced, first-hand, the positive impact our multi-channel technology has had on customer service delivery - eager to prove that web self-service is not a second-rate customer support channel.