EVED PAYMENTS, LLC

Employees were friendly, never rude. I wish I could say more positive things, but that's all I've got.

If you value your business, I would recommend NOT using Blue Swipe. Blue Swipe and their staff provided a top-to-toe impressively awful experience. Their salesman, Nathan Lukeson, over-promised and under-delivered. Blueswipe’s services and fees were almost twice expensive than my prior card processing service after promising on multiple occasions that I would be saving a lot of money. I was given a detailed quote showing how my rates would pan out and what my monthly total processing charges would be. This quote was patently false. Many cards processed was charged at the highest rate, without explanation. To this day, they cannot answer why the cards were processed at the higher rate. The account manager, Kristen Potter, never resolved my concerns after promising to do so on multiple occasions. She asked repeatedly what they could to do keep my business, and when I told her that they needed to keep their promised she offered something like a 0.4% reduction on the highest rate, which wasn’t going to come close to what they initially promised. She just stopped returning my phone calls. The hardware company, Northern Leasing, has apparently had multiple class action lawsuits brought against it and provided equipment that spontaneously failed three times in a month or so. This was due to an apparently known issue of faulty sensors. The equipment also did not work as Blueswipe promised in terms of the way it handled transactions. Blueswipe was also dishonest about the terms of the equipment lease that they got me into with this company, and I am stuck paying for unreliable technology for three more years (they had told me it was simply $150 or something like that to return it, leaving out that I could only return it after 4 years). I was not provided a paper copy of the lease to look at until after I had signed it. Rookie mistake, but still unethical on their part and sketchy as heck in retrospect. Being a small local business, I gave them a chance to fix the problem and held off for more than 9 months to post this review, hoping they would make it right. It took them six months to stop charging my bank account fees, despite the fact that I repeatedly asked to cancel my services with them. I also asked them to sublease the equipment back from me since it was so problematic, and they have refused to do so. So, here is my tale. I hope it helps you avoid a bad business deal!

I am a local business owner who takes the "above and beyond" approach to customer service. I was shocked at how this business behaved towards me, the poor communication, lack of follow through, and overall level of dishonesty. Avoid.