EQUE2

You can export to excel which is needed as their reports are dreadful.

Customer Service is non existent. Been experiencing problems with the software for a long time. No one ever gets back to you.

Overly complex, often stops working, incredibly slow. Started using it to speed up the process of inputting invoices but it is a lot slower than our old system. Customer services in the worst I have come across. Price rises after year 1 are shocking. The software is not fit for purpose. Avoid at all costs.

Hard to say, but it did link with Xero which was the reason we originally looked at it.

We took the Cm package with maintenance add on. The sales people said it did everything we needed. The training was poor, with multiple occasions where it wouldn’t do what the trainer wanted. It was spread out over such a long period that we only had a few weeks onboarding where we could use it and raise issues. These were often ignored anyway. We said early on that the maintenance package didn’t do what was sold, but they would not budge and we have had to pay the full 12 months. We tried really hard to stick with CM as we had invested a lot of time and money, but in the end, it wasn’t as good as what we were doing previously for free and so cancelled this also. The customer care is horrendous when you have issues and the staff constantly contradicted each other.

Badly sold, false promises, poor customer care.

When dealing with contracts matters, it is very important for the costing processes to be well managed. This helps largely in controlling the cash flow visibility and the business margins in general. Eque 2 procurement software has a number of features which help out in advanced reporting, constructing specific functionalities, meeting of the required tax demands and integrating the construction business properly.

This is very important software as it makes management of a contract issuing process to go very smoothly. The fact that there is a trial version available before one gets to purchase the complete version speaks volumes of the trusted performance strength that the software has. There is really nothing to complain concerning this software and how it performs

In general, there are a couple of benefits that can be gotten from making use of the Eque 2 software during the process of handing out a contract. There is full integration of the construction with the sage accounts and payrolls; there is integrated quotations and job quoting mentioning but just a few. This is a must have software especially for the construction firms.

The software, when it works, is good. It's based on Microsoft Evision so is stable enough.

The support. I would never recommend this company for the support alone. It is the worst I have come across in all my years dealing with different software vendors. Terrible !

No communication, no continuity of service, nothing that you would expect from a company providing support. Terrible !

Onboarding customer service was good, sales as usual was friendly and accommadating, full of promises to be different from the competition, assumed they were good due to affiliation to Sage

After Sales support and Customer service, unannounced prices increases not made clear upfront, very sneaky and underhanded.

If you asked me a month ago i would of been positive about this company, having had a positive onboarding experience. Unfortunately it seems that they prioritise new customers, and then once onboard and committed they increase prices with no notice, no detail of this in the T&Cs other than a small vague statement, and their response is to refer you to their lawyers. Given that if the renewal isn't paid we lose our software, we don't have time to consult lawyers. Ask about ongoing costs and increases and don't assume the level of customer service will continue after year 1!!!! Such a shame from a Sage affiliated company who should strive to be better.

Difficult to say, since we never really received good support for the integration. What use we did have, the software was clunky and certainly not user friendly.

I would never have signed up with them.

We have used numerous software packages over the years. A good software company, especially those that are paid monthly, have a vested interest in great customer care. Eque2 sadly have no interest in such matters. I choose them mainly due to the apparent link with sage and the management of our construction jobs. They were only attentive and customer focused when support payment was due. Sad state of affairs for any company. I suspect they won’t last long in such a competitive market with such an ethos.

It was sold as a solution to repalce and better Sage job costing. At point of Sale it showed how it could and would track job costing "at the touch of a button".

Would not purchae it had we known the problems and lack of support, it is takeing nearly a month to get a Skype meeting with no resolve guranteed. The system was set up by them incorrectly which Eque2 concede, however they are continually resisting sending someone to corcect this without trying to charge. Today we have a problem with paroll on Eque2, first experienced today, they blamed Sage but sage havee not updated anyything, they now say they will look into it but cannot give a day or time due to people being on holiday etc!

Customet support is extremely poor. We would not purchase again with the lack of support and service, even when they concede the problems are with their system