Emarsys

Emarsys has given a reliable, solid CSR platform in which we have built a strong communications and retention strategy. It is keen to offer insights and implement brand new ideas to maximize its value. We have introduced lots of new strategies under Emarsys guidance. And we have increased both profit and engagement since we started with Emarsys.

There are some templates that Emarsys provide that do not allow for the implementation of our ideal strategies, which at times can limit us. They could also do better by informing their customers about the important changes in the industry rather than just waiting for the questions to just pop up.

Overall, I still like how this tool works on Strategic Management of email campaigns and we have increased the life time value of our customers. They also have a good contact support system which means we can always reach them and get a personal and speedy response to most of our requests.