DialogTech (formerly Ifbyphone)

If you are look for a software for call tracking, analytics and automation software - then DialogTech (formerly Ifbyphone) is one of the best in the market . Salient features of Dialogtech include call attribution, call scoring, and automated voice notifications.It is also very cost effective and the customer service group is very supportive and resolves all issues with purpose and determination. The customization of reports is also very easy and useful for doing business.

The integration with Salesforce was a challenge however with the help of customer support it was addressed and is now fully functional.While I like the overall interface strictly from a functionality standpoint, there is room for improvement on the aesthetics side. Similarly the dashboard features can also be greatly improved. I also feel this tool can be better bused as a marketing tool rather than a pure IVR. The documentation is also not properly organized.

The best thing about DialogTech (formerly Ifbyphone) is its reliability,versatility and robust infrastructure and can be afforded by small and medium businesses. Our organization use the phone number swapping technology to track the source of the customers along with what searches they made. Our business grows based on the call the sales representatives get using the IBP / DialogTech phone numbers. The proficiency of the technology and the excellent customer service along with the quick turaround time to resolve issues are highly appreciated..