DevRev Vendor info

DevRev CRM Support puts the product + end user at the epicenter, converging data across departments into one collaboration + analytics platform. Arm your support engineers with data, reduce churn, cut costs by over 50%, and grow efficiently.

DevRev Support is 1 of 4 apps in the DevCRM platform. DevRev Support converges in-app and modern customer channels with a scalable and customizable support ticketing platform that is tightly integrated with engineering issues.

Main Core Capabilities:
- In-app channel, PLuG, for customer engagement
- Unified customer conversations inbox
- Omni-channel support: PLuG, Slack, Email
- Automated convergence across customer conversations, support tickets, and developer issues
- Semantic search, knowledge articles abstraction, and deflection
- AI powered deduplication, ticket clustering, suggested links
- AI powered auto suggestion, auto complete, type ahead
- Bidirectional sync with Jira, Slack, GitHub
- Customizable data model
- Insights & Analytics
- Marketplace integrations and automations