DameWare Remote Support

I like its ability to virtually control any computer in our network even Macs. It also allows various functions to get accomplished because of its wide variety of built in tools in DRS. We also use it when users report some issues to get visuals on the machines. Having that said, this is fairly a useful app.

I don’t have many dislikes though I think its GUI is visually a little old and outdated. The find and search feature could also use some improvements and sometimes it was unable to find a pc unless you were really that specific. Sometimes it can also be a bit buggy.

Dameware helps us be with our PCs anywhere. Dameware lets us resolve any issues virtually without having to leave our office. We are also able to install some programs without interventions and awareness of our users. This is definitely a great program which has never failed us to connect with a remote PC.