CustomerICare Product info

CustomerICare Features

• Case Management System
• Complaint Categorization
• Corrective and Preventive Actions (CAPA)
• Customer Complaint Monitoring
• Email Routing
• Email Survey Manager
• Employee Feedback Management
• Form Insertion & Management
• Issue Monitoring
• Quality Assurance
• Self Service Help Portal
• Social Media Tracking

• Customer Service Analytical Utilities
• Customer Support Monitoring
• Data Categorization Feature
• Email Response Management
• Integrated Live Chat
• Knowledge Management Tools
• Search Feature
• Self Service Help Portal

• Churn Management
• Communication Tracking
• Content Syndication
• Customer Feedback
• Gamification Platform
• Integrated Live Chat
• Media Management
• Reporting and Analytics
• Social Community Management

• Contact Database
• Direct Mails
• Drip Marketing
• Landing Pages
• Lead Generation
• Lead Monitoring
• Lead Scoring Capabilities
• Marketing Campaign Management
• Multivariate Data Analysis
• Referrals and Affiliates Database
• ROI Monitoring
• Sales Channels
• Search Marketing Management
• Social Marketing Management
• Website Content / Blog
• Website Visitor Monitoring

• ALM Project Management
• Automated Marketing
• Campaign Donation Management
• Contact Database
• Customer Help Desk
• Customer List Management
• Customer Service Management
• Document Control
• Email Marketing Management
• Email Survey Manager
• Interaction Monitoring
• Landing Pages
• Lead Generation
• Lead Scoring Capabilities
• Product Database
• Quotes and Proposals
• Referral Monitoring
• Sales Territory Management

• Alerts and Escalation Monitoring
• Appointment / Schedule Management
• Automated Customer Alerts
• Automated Routing Tool
• Client Database
• Complaint Tracking
• Contract Management System
• Customer Experience Monitoring
• Customer Support
• Integrated Live Chat
• Issue Ticketing
• Knowledge Base Management
• Known Issue Tracker
• Queue Management
• Self Service Help Portal
• Surveys and Feedback Analytics
• Work Order System