ConvoZen.AI

ConvoZen.AI, a contact centre intelligence platform built by NoBroker, helps businesses improve their customer experience, compliance, and sales performance. It does this by providing a variety of features, including:

1. Conversational analytics: ConvoZen uses machine learning to analyze and extract insights from agent-customer interactions across calls, chats, and emails. This information can be used to identify key trends, improve agent performance, and optimize business processes. It also supports multiple Indian regional languages like Hindi, Marathi, Tamil, Telugu, etc

2. Compliance auditing: ConvoZen can also be used to automate compliance audits, ensuring that businesses are meeting all relevant regulations.

3. Sales coaching: ConvoZen provides sales teams with insights into customer behaviour and preferences, which can be used to improve sales pitches and close more deals.

4. AI Virtual Agents: Human like contextual virtual agents to automate most mundane calls for lead qualification, ticket confirmation, reminders etc use-cases.