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ConceptDraw PRO FAQs
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1 
votes
Updated September 11, 2017 If I have any issues with ConceptDraw PRO, how quickly can I get someone on the phone to assist us?
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174 Views
CS Odessa, Software development | September 11, 2017
Hi, we respond to your questions and comments in one business day. We also have live telephone support available during normal business hours for your pre- and post- support questions.
US/CA/MX +1 (877) 441 - 1150 ext 4 Toll Free ; [email protected]
EU/Asia/AU/Africa +44 (203) 514 - 70 - 40 ; [email protected] (more)
US/CA/MX +1 (877) 441 - 1150 ext 4 Toll Free ; [email protected]
EU/Asia/AU/Africa +44 (203) 514 - 70 - 40 ; [email protected] (more)
0
votes
Updated September 11, 2017 Is the support provided for ConceptDraw PRO outsourced or handled in-house?
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196 Views
CS Odessa, Software development | September 11, 2017
Our support team is in-house. All customer requests are investigated with appropriate departments immediately without forwarding to the third party team. (more)
0
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Updated September 11, 2017 Does your company offer any whitelabel options for the software?
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139 Views
CS Odessa, Software development | September 11, 2017
Hello, please send your quiry at [email protected] (more)
0
votes
Updated September 27, 2017 We're currently considering a few different options; what sets ConceptDraw PRO apart from others?
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179 Views
Olin Reams, Sales and Marketing Executive | September 27, 2017
The answer depends on who the competitor is, for this answer I will group them as one compendium.
Our licenses are perpetual, no annual fees
No charge support (ticket, phone, and web)
Lots of onboarding tools for each of the products
Our product is compatible Visio 2010, 2013, 2016, and 365 documents
Supported on Macintosh and PC computers
We license per individual so an individual can use one license on their desktop and lap top
All ConceptDraw objects are vector art (not bit map) so they scale to any dimension
Integrated with the other products in the ConceptDraw Office suite
High-performance, configurable drawing engine
(more)
Our licenses are perpetual, no annual fees
No charge support (ticket, phone, and web)
Lots of onboarding tools for each of the products
Our product is compatible Visio 2010, 2013, 2016, and 365 documents
Supported on Macintosh and PC computers
We license per individual so an individual can use one license on their desktop and lap top
All ConceptDraw objects are vector art (not bit map) so they scale to any dimension
Integrated with the other products in the ConceptDraw Office suite
High-performance, configurable drawing engine
(more)
0
votes
Updated October 20, 2017 Am I able to use my Windows computer with the software?
- Answer
- Read 1 Answers
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162 Views
Olin Reams, Sales and Marketing Executive | October 20, 2017
ConceptDraw products are compatible with Windows and Macintosh computers. CS Odessa has always supported both computer platforms. The functionality, features, and file format are the same for both. When you purchase ConceptDraw, you purchase a license that permits you to run on either platform. We do not penalize people by making them purchase an additional license for making a change in their computers. (more)
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