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Home Reviews on ClickHelp Powerful online documentation tool with excellent support
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ClickHelp

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.95
  • 78 Reviews

RANKINGS & RATINGS

RANK
  • 56.8
    Help Authoring Software
    2 / 19
  • 52.2
    Document Management Software
    14 / 590
  • 9.0
    Knowledge Management Software
    49 / 242
  • 9.0
    Content Management System Soft..
    56 / 376
  • 9.0
    Collaboration Software
    114 / 531

ABOUT ClickHelp

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal!

Here is how ClickHelp makes your tech writing more effective:

* Easy to use WYSIWYG topic editor, as well as HTML source mode.
* Simple customization with a block-based Home page editor.
* Single-sourcing and content reuse.
* In-depth analytics and reporting.
* Readability scores and metrics.
* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
* Markdown access
* Translation ecosystem to create multi-language documentation.
* Machine translation support.
* API features.
* Swagger/OpenAPI Definition import.
* RTL language support.
* Audit trail and IP Allowlist for enhanced security.
* Optional block-based topic editor.
* Automated domain management.
* AI assistants: WriteAssist, AnswerGenius, AskYourDocs.
* Two-Factor Authentication
* MCP server
* Multi-site setup

Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, DeepL, YouTube, and much more.

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Joanne Z

Client

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  • CrowdReviews.com member since Dec 2022

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  • Excellent (1)
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Joanne Z

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  • Level 1 Contributor
  • Point 1 reviews
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Powerful online documentation tool with excellent support

Reviewed on July 9, 2022

Review Source Alert

Organic - Unincentivized.

Down

What was the best part about using ClickHelp?

I love the variety of features that ClickHelp offers. When I was tasked with finding a new documentation tool, my employer gave me a list of requirements the tool had to meet. ClickHelp met them all, and then some. I love the intuitive interface. If you're familiar with topic-based online help tools, then you'll find that it's very easy to get up to speed and start creating your documentation right away, with very little learning curve. ClickHelp also provides very helpful video tutorials, and a very thorough FAQ and Help system themselves. As I was vetting the product, I asked Support several questions and they responded very quickly with accurate, helpful answers. All of these reasons combined made ClickHelp the most obvious choice for us.

What would you change about your experience with ClickHelp?

I'm not crazy about having to use CSS to change design features, but the Support team has made it very easy for us. I don't anticipate this being an issue going forward, because once we decide on a design, we'll most likely keep it that way.

Overall Feedback

As the sole technical writer at my company, I was hired to take their user documentation "to the next level". This involved the research and purchase of a better documentation tool than the one they were using. Once I demo'd ClickHelp to my company stakeholders, they were onboard right away. I'm so excited to be able to implement a complete documentation portal that will increase the value of my company's product.

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