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ClickHelp

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.95
  • 78 Reviews

RANKINGS & RATINGS

RANK
  • 56.8
    Help Authoring Software
    2 / 19
  • 52.2
    Document Management Software
    14 / 590
  • 9.0
    Knowledge Management Software
    49 / 242
  • 9.0
    Content Management System Soft..
    56 / 376
  • 9.0
    Collaboration Software
    114 / 531

ABOUT ClickHelp

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal!

Here is how ClickHelp makes your tech writing more effective:

* Easy to use WYSIWYG topic editor, as well as HTML source mode.
* Simple customization with a block-based Home page editor.
* Single-sourcing and content reuse.
* In-depth analytics and reporting.
* Readability scores and metrics.
* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
* Markdown access
* Translation ecosystem to create multi-language documentation.
* Machine translation support.
* API features.
* Swagger/OpenAPI Definition import.
* RTL language support.
* Audit trail and IP Allowlist for enhanced security.
* Optional block-based topic editor.
* Automated domain management.
* AI assistants: WriteAssist, AnswerGenius, AskYourDocs.
* Two-Factor Authentication
* MCP server
* Multi-site setup

Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, DeepL, YouTube, and much more.

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Tony Cooper

Client

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  • CrowdReviews.com member since Dec 2022

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Tony Cooper

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Online collaboration environment for technical writers

Reviewed on March 13, 2023

Review Source Alert

Organic - Unincentivized.

Down

What was the best part about using ClickHelp?

I am currently working for a company that uses ClickHelp for all their documentation for several software products. I am still a contractor, and I work with three other technical writers from the company. So, we are four people working on six documentation projects and we need to collaborate a lot inside each project. I really like the topic statuses I can assign to see what's done, the e-mail notifications I get when someone assigns a topic to myself (for review, or for contribution), we use the Topic Comments a lot to capture tasks and feedback. It is also good to have the advanced filtering in the Table of Contents - I can see only the topics assigned to me, so I can focus on those and understand how many are yet to be done. Oh, and one more thing - ClickHelp Devs really do a good job at listening to our feedback, and adding new features to the product. I have a very positive experience with them so far!

What would you change about your experience with ClickHelp?

I am working to get my HTML and CSS knowledge improved - there is so much you can do better/nicer in online docs when you know those technologies! ClickHelp is good at supporting modern CSS and HTML5, but I feel I don't use the full power of those technologies and this is what I'd like to improve. In my daily work, I don't need much CSS since all the styling is already configured for the projects, I just assign ready classes to text chunks. But if ClickHelp Team could make some styling more visual, this would be a plus.

Overall Feedback

I am working remotely pretty often, being a contractor. With ClickHelp, it's still easy to collaborate on the documentation with other technical writers. Also, I can see how easy the company solved the documentation publishing and update process with ClickHelp - my Documentation Manager does not need any help from IT or developers to update the docs, she just does that in our ClickHelp portal when everything is ready. I think we save time and money with this approach.

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