ClickHelp

Unverified Vendor

COMMUNITY FEEDBACK SCORE

4.95
78 Reviews

RANKINGS & RATINGS

RANK

56.8
Help Authoring Software

2 / 19
52.2
Document Management Software

14 / 590
9.0
Knowledge Management Software

49 / 242
9.0
Content Management System Soft..

56 / 376
9.0
Collaboration Software

114 / 531

ABOUT ClickHelp

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal!

Here is how ClickHelp makes your tech writing more effective:

* Easy to use WYSIWYG topic editor, as well as HTML source mode.
* Simple customization with a block-based Home page editor.
* Single-sourcing and content reuse.
* In-depth analytics and reporting.
* Readability scores and metrics.
* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
* Markdown access
* Translation ecosystem to create multi-language documentation.
* Machine translation support.
* API features.
* Swagger/OpenAPI Definition import.
* RTL language support.
* Audit trail and IP Allowlist for enhanced security.
* Optional block-based topic editor.
* Automated domain management.
* AI assistants: WriteAssist, AnswerGenius, AskYourDocs.
* Two-Factor Authentication
* MCP server
* Multi-site setup

Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, DeepL, YouTube, and much more.

Work for ClickHelp? Manage Profile

About the Reviewer

Anonymous

Other

Intuitive, hit-the-ground-running product, with great support!

Reviewed on April 27, 2023

Review Source Alert

Organic - Unincentivized.

What was the best part about using ClickHelp?

Having tried out several others, ClickHelp was the most intuitive and easy to use, plus it offers reviewer workflow that many competitors do not. They have several how-to videos but I didn't need many of them because the layout is elegant and easy to figure out. Of course I had a few questions, and our account rep was very responsive and helpful. Likewise I found a few small bugs but support fixed them within days both while we were still in trial and after purchase. Since it's hosted, the fixes were immediately applied to our portal, so no cumbersome installs to get a feature fixed. It was also very easy to import an existing Word doc, maintained styles, auto-separated into the appropriate topics, then re-exported to Word looking very similar to original.

What would you change about your experience with ClickHelp?

Every once in a while it does seem to run a little slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. I usually have to go back to the dashboard and try again a time or two, and then it keeps working. Also reviewer process is a bit clunky, but otoh, very few competitors even have this feature.

Overall Feedback

We were really able to hit the ground running with this product and have been using it every day.

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