ClickDesk

ClickDesk is a nice tool for helping the users in a time constraint and gives a measurable result of new users and stronger relations. It's easy to set up within minutes and does not require a lot of coding expertise. Also, it allows catering the incoming customer chats from existing third party messengers like Gtalk and Skype. Clickdesk helps us to increase engagement with customers. ClickDesk features multiple chat themes. It has real-time analytics capability. You can instantly switch between languages. ClickDesk is a combo of live chat, voice and video chat, and help desk software.

ClickDesk has two issues, which were after an update that they made on the mobile app. The first issue is that a person could use a part of the features which they blocked and it took them some hours to realize this issue. Another issue is, incorrect status is shown to customers (online) even when one is offline on Skype. It has fewer chat panel customization options. Some also report issues with clickDesk technical service. It’s not comparable to major industry players. There are levels of the things they need to upgrade and must look at moving their contraptions and requital overhaul when required.

Overall, the ClickDesk is too wonderful. Its interface also includes a first-of-its-kind social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Helpdesk feature for businesses to efficiently manage support emails and offline chat messages. It is a complete multi-channel communication solution. ClickDesk allows users to add plug-in on the Word Press, Joomla websites; as well as other popular e-commerce applications like Shopify, Magneto, and Open Cart. It is easily integrated to instant messaging apps like Skype and Google Talk. Also, ClickDesk offers a 30- day money back guarantee trial.