Botomation is the application of AI and intelligent automation technologies that empower organizations to transform customer service to provide near human or superior interaction experience.
Features:
• Chatbot
• Visual IVR
• Live Agent Routing
• Intelligent Routing Engine
• Priority Routing
• Knowledge base integration
• Auto Ticketing & Auto Resolution
• Multi-channel service desk (Chat & voice)
• Multi lingual chatbot
• Conversational Intelligence with NLP Integration
• Cognitive Functions (sentiment and predictive analysis)
• Context Understanding (Analysis)
• Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
• File Sharing
• Queue Position
• Agent Chat Invite
• Conference Invite
• Agent context window
• Life Supervision
• Integration with ITSM, HRMS, CRM tools
- Argentina
- Australia
- Bangladesh
- Belarus
- Belgium
- Brazil
- Bulgaria
- Canada
- China
- Costa Rica
- Egypt
- France
- Germany
- Hong Kong
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Kenya
- Kuwait
- Malaysia
- Mexico
- Netherlands
- New Zealand
- Nigeria
- Pakistan
- Philippines
- Poland
- Qatar
- Romania
- Russia
- Saudi Arabia
- Singapore
- South Africa
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Thailand
- Turkey
- UAE
- Ukraine
- United Kingdom
- United States
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